Market Operations Lead

Nest Health • New Orleans, LA

9d • Onsite

About The Position

The Market Operations Lead will strengthen the clinical and operational foundation of the Nest model by championing efficient workflows, reliable systems, and consistently high-quality care. In this pivotal role, you will help shape how our markets operate day to day- removing barriers, optimizing processes, and ensuring our teams have what they need to deliver exceptional care to families.
As a key member of the local market team, you will play an active role in cultivating a positive, collaborative, and high-performing market culture. Your influence will foster team engagement, operational excellence, and the overall experience of both staff and families. You will also support a wide range of essential operational functions that keep our clinics running smoothly and allow us to deliver care with consistency, compassion, and reliability.
Through your commitment to efficiency, teamwork, and service, you will create a dependable, supportive environment where team members can thrive and families feel truly cared for. This is a meaningful opportunity to make a lasting impact, contribute to an evolving model of care, and help drive the success and scalability of Nest's mission.

Requirements

• High School diploma or equivalent education
• At least 2 years' experience in a medical office setting
• Excellent interpersonal skills
• Microsoft Office experience or experience in similar platforms
• Medical practice scheduling systems and EMR experience
• Ability to multitask in a busy startup environment
• Ability to work with external vendors and partners
• Access to reliable transportation and willingness to comply with all the terms of the Nest Motor Vehicle Safety Policy
• Please note, this position will involve educating and encouraging vaccination against COVID-19.

Nice To Haves

• A clinical background is preferred for this position
• Experience with supply management, clinical scheduling and insurance verification is preferred

Responsibilities

• Maintain office operations, including clinical and office supplies, invoicing, and coordination with landlords and administrative vendors
• Oversee onboarding for new team members, ensuring equipment, access, and systems are fully set up
• Follow up on all Redeterminations and ensure completion/ Eligibility Work
• Serve as a SuperUser for Salesforce and Athena, providing guidance and troubleshooting for the local team
• Manage mileage tracking, audits, and related compliance needs
• Support clinical operations by maintaining lab binders, performing quality controls, and ensuring clinical supplies remain at appropriate levels
• Manage VFC and commercial vaccine programs in partnership with the HSD.
• Provide backup support to Family Advocate teams in both office and field settings (If clinical)
• Build clinical team schedules, manage PTO requests, and ensure appropriate staffing coverage to meet operational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees