Market Manager - Philadelphia, Sales & Marketing - Offline Field Sales

Amazon

8d•Onsite

About The Position

As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You May be asked to participate in overnight travel in order to execute store visits in neighboring markets, and for team meetings (conferences, trainings, team building events, etc.) Market Managers must be able to work flexible hours, including nights and weekends, 40 hours per week. As a part of the Offline Marketing and Sales team, you will support a variety of products and services, including Echo, Ring, Amazon Smart Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible. Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work. The devices business is one of the most innovative and fastest growing at Amazon, and every day, we invent on behalf of our customers, partners, and communities.

Requirements

3+ years of retail experience
2+ years of retail sales experience
3+ years of merchandising experience
High school diploma, or equivalent
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
Valid and active driver's license
Access to reliable transportation to travel between worksites during the work day.
Must reside in the greater Philadelphia area — ideally within Delaware and Chester counties.
Possess a mobile phone compatible with iOS or Android operating systems.

Nice To Haves

Experience developing and delivering presentations to large and diverse audiences
Experience in English-language communication skills, both written and verbal
6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products
Experience managing multiple retail accounts/locations
Exhibit strong attention to detail and organizational skills

Responsibilities

Ensure the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution
Educate store associates on the value of Amazon, Ring, Blink, and eero devices and services in small and large group settings
Conduct sales and training during large scale events based on program / market needs
Manage weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy
Manage travel and work expenses
Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in stores across your market
Collect business and market insights from consumers and store associates to help influence product, feature, and channel marketing decisions
Develop professional relationships with key internal and external stakeholders i.e. Area Managers, Regional Managers, General Managers, etc.
Drive KPIs to increase sales through the offline retail channel
Achieve goals in the business areas (advocacy, compliance, metrics, trainings, coverage, team, org).
Complete daily in-store reports to document visits, including submitting digital photos
Effectively install, troubleshoot, and maintain a variety of Amazon, Ring, Blink, and eero display devices and fixtures in various national retail stores
Delegate and influence to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders
Invent, simplify and share best practices
Manage in store product transitions and retailer communications
Provide clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact