Market Manager

Clean Team•Troy, MI

24d

About The Position

The Market Manager is responsible for the overall performance and growth of a defined market within the janitorial franchise system. This role focuses on selling new customer accounts, supporting and coaching franchisees, and driving customer and franchisee retention. The Market Manager acts as the local face of the brand, ensuring operational excellence, strong client relationships, and successful franchise partner development.

Requirements

3-5 years of experience in multi-unit operations, sales, or franchise management (janitorial or service industry preferred)
Strong sales skills with a proven track record of closing B2B service deals
Excellent relationship-building and communication skills
Ability to travel within the market regularly (local travel required)
Self-starter with strong time management and organizational skills

Nice To Haves

Experience working with small business owners or franchisees a plus

Responsibilities

Proactively identify and sell janitorial service accounts to new commercial customers
Manage the local sales pipeline and close deals aligned with revenue targets
Partner with corporate marketing and lead generation efforts to drive local awareness
Assist with onboarding new customer accounts and ensure smooth handoff to operations
Build strong, supportive relationships with franchisees in the market
Coach franchisees on service quality, customer satisfaction, and business growth
Monitor performance metrics and conduct regular site visits
Ensure franchisees meet brand standards and contractual obligations
Conduct regular customer check-ins and quality inspections
Address service issues and resolve complaints quickly and professionally
Partner with franchisees to implement corrective actions and improve service levels
Analyze retention trends and implement strategies to reduce customer turnover
Support transitions of new customer accounts to ensure service readiness
Collaborate with corporate departments on compliance, invoicing, and reporting
Track and report on market-level KPIs and performance benchmarks