Market Manager

Gypsum Management and Supply•San Jose, CA

19d•$73,400 - $95,400•Onsite

About The Position

This position is responsible for managing the overall revenue and operational aspects of the Market. The Market Manager will be located at a specific store within their market and will assume the Store Manager responsibilities of that store. To include but not limited to the operation of the stores within a designated Market, including tool rental, merchandise sales, inventory control, shipping & receiving, administrative and financial operations, safety, and merchandising. Ensures all stores within designated Market are compliant with company policies and procedures. The Market Manager will coach, develop, and supervise the store managers as well as other field support positions. Duties & Responsibilities Responsibilities include training employees; planning, assigning, and directing work; escalating concerns to the District Manager or RVP, addressing complaints, and resolving problems. Partner with District Manager to ensure the market is achieving its budgets. Partner with District Managers on Market development and promos. Partner with Store Managers on inventory management, store audits, and process improvement. Partner with HR Business Partner on recruiting needs within the Market. Responsible for planning and executing actions to ensure the store meets store rental revenue, sales, and profitability goals. Develop understanding of store financials to aid in planning actions to drive store performance Responsible for all phases of store opening/closing Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market. Inventory planning to ensure the store is properly stocked and merchandised Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands Participate in testing and providing feedback on company initiatives as requested Merchandises products and organizes showroom & rear warehouse for safe & effective material handling Provides excellent customer service. Establishes relationships with customers to drive repeat rental and sales Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment. Partner with District Managers and Sales Representatives to help drive market needs Identify and propose opportunities for continuous improvement in both the store and in the company Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory Processes sales/rentals via computer Collection duties as assigned Daily functions may include greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, data base development, cash handling/bank deposits & loss prevention, continuous improvement activities Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc. Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store within the market. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Other duties as assigned

Requirements

Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation, inventory control experience, problem solving skills (both technical & financial), good communications skills, both written and verbal, attention to detail, and ability to build relationships with repeat customers
Bachelor’s degree and/or High School Diploma with 5 years of experience in a similar role managing a stores P&L at continued success
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentage
Ability to apply common sense understanding to carry out written or oral instructions
Ability to deal with problems and make informed suggestions to prevent problems from recurring
Must have a valid driver’s license
Reliable transportation is required
Forklift Certification is required in some stores and may be obtained post hire
Travel Required: 10-20% of travel time expected for the position where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight
Computer Proficiency required
Proficient in Outlook, Word, Excel and basic database operations, prior experience with a POS system helpful
Must have strong operations, sales, and customer service focus

Nice To Haves

Bilingual in English and Spanish strongly preferred

Responsibilities

Training employees
Planning, assigning, and directing work
Escalating concerns to the District Manager or RVP
Addressing complaints, and resolving problems
Partner with District Manager to ensure the market is achieving its budgets
Partner with District Managers on Market development and promos
Partner with Store Managers on inventory management, store audits, and process improvement
Partner with HR Business Partner on recruiting needs within the Market
Responsible for planning and executing actions to ensure the store meets store rental revenue, sales, and profitability goals
Develop understanding of store financials to aid in planning actions to drive store performance
Responsible for all phases of store opening/closing
Responsible for using existing tools and personal judgement to plan inventory to maintain proper stock based on the demands of the market
Inventory planning to ensure the store is properly stocked and merchandised
Responsible for proper cash handling including balancing cash and credit card receipts and making bank deposits
Solicits information from customers to let the merchandise team know what new or different products the store should stock to meet market demands
Participate in testing and providing feedback on company initiatives as requested
Merchandises products and organizes showroom & rear warehouse for safe & effective material handling
Provides excellent customer service
Establishes relationships with customers to drive repeat rental and sales
Responsible for generating revenue growth through effective marketing of the Ames line of automatic taping tools, parts & equipment as well as promotion of add-on sales with merchandise assortment
Partner with District Managers and Sales Representatives to help drive market needs
Identify and propose opportunities for continuous improvement in both the store and in the company
Boxes & ships tools to repair center & receives tool & merchandise shipments into inventory
Processes sales/rentals via computer
Collection duties as assigned
Daily functions may include greeting customers, processing rental & sales transactions, customer service, order processing, merchandising, inventory & tool audits, collections, housekeeping, data base development, cash handling/bank deposits & loss prevention, continuous improvement activities
Interaction with the repair center for issues regarding quality of tools, timeliness of shipments, etc.
Supervise Assistant Store Managers, Store Associates and Delivery drivers if additional personnel are assigned to the store within the market
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Other duties as assigned