Market Manager - Lake Rouge Market

Capital One•Baton Rouge, LA

2d•Onsite

About The Position

At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. The MX Experience: Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank. You see, we believe banking should fit our customers' everyday lives - not the other way around. We're redefining the typical work experience, too. Our Branch team exists to enhance the financial lives of people in the communities we serve. And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community and really want to be a part of this whole reimagined banking experience. As a Market Manager, you'll have the unique role of leading an Ambassador team and facilitating legendary experiences for our Customers. As the face of Capital One in the community, you'll build alliances with local organizations and collaborate with vendors to generate new business. You're more than just a manager for the Branch Ambassador team, you'll be a trusted mentor and guide for their individual development and overall team performance.

Requirements

High School Diploma, GED, or Equivalent Certification
At least 2 years of Retail, Sales, or Banking Experience
At least 1 year of Management experience or at least 1 year of Supervisory experience

Nice To Haves

Bachelor’s Degree
4+ years of Customer, Retail, or Financial Services experience
2+ years of Experience with People Management

Responsibilities

Manage the talent and resources across an average of 1-3 branches with a team of Ambassadors, to support a large and diverse set of customers across a market.
Travel within district and region and support a cluster of locations.
Multi-task, manage time, and empower Ambassadors to think on their own when at another location.
Lead by example and help Ambassadors develop professionally, personally, and as a high-performing team.
Maintain the physical space and coach Ambassadors to create a welcoming environment for customers.
Drive continuous improvement and never settle for the status quo, bringing everyone along for the ride.
Ensure accountability and drive a connection tied to behaviors with purpose and potential.
Grow associates' skills and performance through active, continuous coaching and recognition.
Act as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts.
Service clients via escalations or complex sales referred by Ambassadors.
Participate in performance calls with Small business and commercial partners as appropriate.
Lead a team focused on achieving and exceeding customer-based goals and metrics.
Connect with visitors and regulars, assisting with technology challenges, having casual conversation, or showcasing products and services.
Work with local businesses, nonprofits and charities to plan events both in and outside of the Branch.
Utilize knowledge of Capital One products, services and experiences to help steer customers toward their financial goals.
Showcase what's possible in the physical space and how to easily navigate mobile and online experience.
Be available when customers need assistance, listening with patience and offering concise, easy-to-understand advice.
Work with an energized team of Ambassadors and help inspire teammates.