Market Manager - Lake Rouge Market

Capital One • Bogalusa, LA

1d • Onsite

About The Position

Capital One is building a leading information-based technology company, focused on customer success and advocacy. The company thrives on collaboration, openness, innovation, teamwork, and respect. The MX Experience redefines banking to fit customers' lives and seeks passionate individuals to enhance financial lives in communities. The Market Manager leads an Ambassador team, facilitating legendary customer experiences, building alliances with local organizations, and collaborating with vendors to generate new business. This role involves mentoring and guiding the team's development and performance, acting as the face of Capital One in the community.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of Retail, Sales, or Banking Experience
• At least 1 year of Management experience or at least 1 year of Supervisory experience

Nice To Haves

• Bachelor’s Degree
• 4+ years of Customer, Retail, or Financial Services experience
• 2+ years of Experience with People Management

Responsibilities

• Manage the talent and resources across an average of 1-3 branches with a team of Ambassadors.
• Support a large and diverse set of customers across a market.
• Travel within district and region and support a cluster of locations.
• Empower Ambassadors to think on their own when at another location.
• Lead by example and help Ambassadors develop professionally, personally, and as a high-performing team.
• Maintain the physical space and coach Ambassadors to create a welcoming environment for customers.
• Drive continuous improvement and never settle for the status quo.
• Ensure accountability and drive a connection tied to behaviors with purpose and potential.
• Grow associates' skills and performance through active, continuous coaching and recognition.
• Act as a Role model for Capital One’s Values: Excellence and Do the Right Thing while supporting branch based change management efforts.
• Service clients via escalations or complex sales referred by Ambassadors.
• Participate in performance calls with Small business and commercial partners as appropriate.
• Build alliances with local organizations and collaborate with vendors to generate new business.
• Work with local businesses, nonprofits and charities to plan events both in and outside of the Branch.
• Showcase what's possible in the physical space and how to easily navigate mobile and online experience.
• Act as a customer advocate, assisting customers and steering them in the right direction.
• Work with an energized team of Ambassadors and help inspire teammates.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees