Market Manager - Sales Enablement

Asurion

15d

About The Position

Market Manager – Sales Enablement Charlotte or Durham, NC area Asurion's journey in tech care began with cellphone insurance, back when people’s biggest tech worry was a lost or broken phone. Decades later, we’re still dedicated to caring, and today that care extends to all the essential devices that power life, from phones and computers to home tech and appliances. Today, teams build and iterate innovative solutions that help millions of customers solve nearly any tech issue across thousands of device types. Asurion works with some of the world’s largest enterprise brands to deliver seamless tech care experiences across the full customer journey — from unboxing to upgrading — ensuring tech is up and running when it matters most. What you will be doing: Act as a sales enabler between Asurion and a wireless carrier’s sales channels, focused on growth areas within the carrier-owned retail stores. This position will be responsible for driving Home Protection point of sale performance growth through field training, leadership coaching and implementing continuing education training and social media campaigns. This position will also work with internal Client Service team members and other internal cross-functional areas to identify growth opportunities and process improvements.

Requirements

Minimum of 2 years’ experience in a sales-related role.
Ability to work independently and demonstrate initiative
Contact management, time management, and strong organizational skills
Presentation skills to small and large groups, across all levels
Problem solving, negotiation, and analytical skills
Intermediate level abilities in Microsoft Office Suite and other client-related applications.
High energy
Strong interpersonal skills
Able to motivate others and rally people behind a goal
Collaborative team player
Self-propelling and resourceful
Organizational and execution rigor
“Can do” mentality and persistence
Availability and flexibility to travel within the assigned area of responsibility, with up to 20% overnight travel.

Nice To Haves

Field experience strongly preferred
Wireless retail experience preferred. Related areas such as consumer electronics, warranty products, etc. also relevant
Bachelor’s degree preferred (concentration in Business, Marketing, or other relevant subject area is ideal)

Responsibilities

Point of Sale strategic development
Assess gaps in the current sales process and develop effective point of sale growth strategies to accelerate home protection performance
Engage with top performers to isolate key best practices and identify correlations in effective sales behavior; then document and codify such best practices and ensure they are disseminated and adopted across all channels
Engage high opportunity areas of retail and indirect channel to drive incremental home protection growth
Execute on in-store training curriculum with store leadership, champions, and sales representatives
Conduct side-by-side selling and on-floor observations to develop product knowledge and confidence while cultivating sustainable sales behavior
Promote awareness and utilization of key channel support resources
Sales enablement store visits will entail (1) pre-meeting leadership engagement, (2) backroom training session, (3) 1:1 on floor coaching and observations, (4) side by side selling, (5) leadership/champion train the trainer sessions, (6) leadership meeting recap/key takeaways/recommend actions, (7) post visit performance monitoring with client store leadership, (8) post visit virtual trainings with leadership and reps
Sales Enablement Market Manager will typically conduct 60+ store visits per month
Collaborate with internal Client Service team members on facilitating regional and area general session calls with carrier-owned and indirect channels