Market Manager, Field Services

ServiceLink

About The Position

The Market Manager will work as part of a team while recruiting various vendors to complete orders as well as counseling them with production issues as needed. Responds to and satisfies issues in a timely, consistent manner and ensures accurate resolution. The ideal candidate will possess strong communication and interpersonal skills to gain trust, achieve business objectives, and collaborate with supervision. If you thrive as an energetic team member and have a drive for superior results this is the position for you. A DAY IN THE LIFE In this role, you will… · Monitor market capacity and availability to support company volume of work assignments · Strategically recruit new vendors to support daily capacity and availability goals · Oversight of select group of vendors within specified region · Conduct regular coaching and counseling to vendors to ensure they are meeting ServiceLink standards · Open order management of again orders open for specified markets and vendors as assigned · Management of performance standards of vendors using scorecards for quality and turn around · Point of escalation for Vendors WHO YOU ARE You possess … · The ability to maintain a positive and professional business relationship with vendors and internal staff. · Understanding of property preservation, home repair, general contracting · Knowledge of capacity management and recruiting strategy

Requirements

High School diploma or equivalent required.
Strong computer skills and proficiency with Microsoft Office software.
Strong ability to build consensus and influence others.
Effective in a fast paced environment, enjoys working in teams, and is self-motivated.
Ability to work on/manage multiple projects concurrently.
Ability to identify and resolve problems, and analyze data and issues.

Responsibilities

Open Order Management – goal driven based on market and performance to SLA’s.
Unassigned work order oversight
Vendor Scorecard discussions with Vendors
Manage Quality expectations based on feedback, Work Not Performed %, and QC Reject monitoring
Identify gaps in coverage and opportunities for growth and recruit as nessessary
Create Remediation/Performance Improvement plans and provide to Network Administration Team for tracking
Manage any prepayment requests and payouts through completion of work
Assist with acclimating newly onboarded vendors into region ( monitor performance, set up for success)
Report weekly updates as determined by management
Attend monthly team meeting, weekly staff meetings, and regularly schedule vendor specific meetings.
Quality assurance including on site asset reviews
Assistance with escalated orders and projects as needed
Escalations from vendors on payment issues after initial disputes ( point of escalation)
Other Duties as assigned by management