Market Manager - Devices Colorado, Market Manager, Amazon Field Sales

Amazon•Colorado Springs, CO

10d•Onsite

About The Position

As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring market and for team meetings (conferences, trainings, team building events, etc.) As a part of the Offline Sales and Marketing team, you will support a variety of products and services, including Echo, Ring, Fire TV & Streaming Media Players, Fire Tablets, Kindle eReaders, Blink, eero, and more. Our customers inspire us, and they’ve been at the heart of how we invent and evolve our products, services, displays, customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers, and as a team we strive to provide the best customer experience possible. Market Managers are expected to work a standard 40-hour workweek. However, flexibility is required as the role demands availability for evening and weekend events, particularly during peak seasons. Candidates should be prepared to adapt their schedules to accommodate these additional responsibilities as needed.

Requirements

3+ years of retail experience
High School diploma or equivalent
Valid driver's license with access to a personal vehicle for daily use
Can regularly lift or move up to 49 pounds, and participate in group lifts for 50 pounds or more
Comfortable walking and standing during shifts lasting up to 8 hours
Possess a mobile phone compatible with iOS or Android operating systems
Must be able to work a standard 40-hour workweek and maintain flexibility for evening and weekend events during peak seasons
Proficiency in basic file management, including organizing, navigating, and maintaining digital files, as well as the ability to compress and extras files and folders
Comfortable with fundamental tools and techniques for constructing and modifying in-store displays in retail settings

Nice To Haves

6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products
Experience managing multiple retail accounts/locations
Experience and comfort presenting to large audiences
Exhibit strong attention to detail and organizational skills
Excellent verbal and written communication skills

Responsibilities

Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations across your market
Collect business and market insights from consumers and store associates to influence product, feature, and channel marketing decisions
Manage weekly travel to a large territory of retailers, utilizing sales tools and store profiles to impact sales and brand advocacy
Develop professional relationships with key internal and external stakeholders (e.g., Area Managers, Regional Managers, General Managers)
Take actions to support increased sales and customer engagement
This role requires 100% local travel within assigned territory. Ability to travel overnight nationally/regionally on select occasions is also necessary
Complete daily in-store reports, including digital photos, to document visits
Install, troubleshoot, and maintain Amazon, Ring, Blink, and eero display devices and fixtures in national retail stores, including: o Installing new product displays and fixtures o Dismantling and removing outdated displays o Assembling complex merchandising units according to planograms o Ensuring proper placement of demo units and interactive displays o Arranging products for optimal visibility and customer engagement o Resolving on-site installation challenges
Delegate and influence to drive exceptional results, including implementing solutions and providing feedback to store managers, regional leaders, and corporate stakeholders Invent, simplify, and share best practices
Ensure proper implementation and maintenance of Amazon's in-store experience and merchandising across retailers within your market
Educate store associates on Amazon's portfolio of devices and services in various settings, including largescale events
Provide clear, concise, and timely communication to internal and external stakeholders
Manage travel and work expenses