Market Logistics Dispatcher

Sunbelt Rentals, Inc. • Virginia Beach, VA

56d • $63,520 - $87,340

About The Position

Position Objective: Manages Drivers across a market to ensure prompt receipt and delivery of equipment from/to customers and other Sunbelt locations in accordance with company and DOT standards.

Requirements

• Bachelor's degree or equivalent work experience plus 5+ years of prior dispatching experience
• Knowledge of the applications of the construction/industrial equipment industry
• Working knowledge of the DOT Federal Motor Carrier Safety Regulations
• Demonstrated excellent customer service, communication, organizational and leadership skills
• Working knowledge of the delivery area

Responsibilities

• Models and ensures all Sunbelt safety procedures are followed
• Responsible for the hiring, training, mentoring and coaching of employees who coordinate and perform pick-up and delivery of equipment
• Manages the team's work and delegation and is accountable for the team's safety and performance
• Orchestrates the timely and accurate dispatch of rental equipment and tools to customers across assigned market or geography
• Orchestrates the transfer of equipment and consumables across the defined market as needed
• Creates and monitors drivers' schedules
• Works with Dispatch Coordinators to ensure timely creation and closing of rental contracts is occurring and not impeding delivery/pickup efficiency
• Reviews daily and weekly driver logs in accordance with company and DOT standards
• Ensures drivers are performing daily truck inspections in accordance with company and DOT standards
• Ensures drivers are operating in a safe and courteous manner consistent with Sunbelt's Policy and Procedure guidelines
• Works closely with store locations to ensure customer's equipment needs are met
• Handles customer (internal and external) complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt
• Reports problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolution
• Provides adequate feedback to the Counter and Service Departments regarding the timely delivery and receipt of equipment
• Works with Dispatch Coordinators and branch locations to ensure driver on yard time is minimal

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Rental and Leasing Services
• Number of Employees: 5,001-10,000 employees