US-Market Leader

Apple•San Diego, CA

About The Position

As a Market Leader, you inspire teams to deliver experiences that build customer loyalty and guide the development of your management talent. Because each location operates sales, training, technical support, and business-focused segments, your job is complex and challenging. You lead your staff to maintain peak performance, even working side by side with them. As each store experiences vigorous growth and constant change, you continually refocus your teams on providing a quality experience for each customer at the Apple Store. You analyze key metrics, including customer and employee feedback, and provide guidance for each store to achieve market goals. Bridging the worlds of retail and corporate, you combine executive vision with field execution to contribute to the future success of Apple.

Requirements

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work, in line with local laws and subject to any approved accommodations.
Have 7+ years of leadership experience in retail, sales, or a related field.
Have experience leading and managing a business that is high volume, velocity, and revenue in a fast-paced, complex environment.
Understand the external landscape, and local labor laws and practices.
Be proficient in the local language, both written and spoken.
Have knowledge of Apple’s technology and products.

Nice To Haves

Experience building respected leadership teams and developing talent to support business growth.
Passion for Apple’s commitment to unparalleled customer service.
Proven ability to keep multiple locations aligned while executing organizational initiatives.
Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Role model inclusive leadership behaviors and build, develop and retain diverse teams.
Take action to ensure a safe, respectful, and inclusive environment for all team members.
You have at least five years of experience managing a complex business across multiple locations.
Cross-industry experience is welcome — a retail background is not necessary.
You have a passion for learning about Apple technology and products.
Multilingual ability is a plus.
You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
BA or BS, or equivalent experience

Responsibilities

Developing individuals
Building teams
Affecting growth across Apple Stores
Maintaining a constant influence in every location
Articulating the Apple vision to inspire and make an impact daily on your management teams and employees
Fostering a culture where everyone belongs and is inspired to do their best work
Inspiring teams to deliver experiences that build customer loyalty
Guiding the development of your management talent
Leading your staff to maintain peak performance
Refocusing your teams on providing a quality experience for each customer
Analyzing key metrics, including customer and employee feedback
Providing guidance for each store to achieve market goals
Combining executive vision with field execution to contribute to the future success of Apple