Market Launch Operations Leader

Grubhub

23h•Onsite

About The Position

As the New Restaurant Opening Lead at Wonder, you will be at the forefront of our expansion efforts in Houston, Texas, ensuring each new location launches seamlessly and successfully. In this dynamic and fast-paced role, you will oversee the entire NRO process, from strategic planning and cross-functional collaboration to execution and post-opening optimization. Your ability to lead teams, anticipate operational challenges, and uphold Wonder’s high standards will be essential in bringing our mission to life in new markets. If you thrive in a high-growth environment and have a passion for operational excellence, this is the opportunity for you!

Requirements

7+ years of experience in restaurant, food service, or hospitality operations, with at least 3+ years leading new store openings or multi-unit expansions.
Proven ability to develop and execute large-scale operational plans in a high-growth environment.
Strong project management skills with the ability to oversee multiple openings simultaneously.
Exceptional leadership and team-building abilities, fostering a culture of excellence and innovation.
In-depth understanding of restaurant operations, food safety regulations, and customer service excellence.
Strong financial acumen with experience managing budgets and optimizing costs.
Excellent communication and interpersonal skills, with the ability to collaborate across departments and influence stakeholders.
Willingness to travel extensively (50-70%) to oversee new store openings in multiple regions.

Responsibilities

Develop and continuously refine Wonder’s NRO strategy to align with company growth objectives and customer experience standards.
Partner with cross-functional teams, including operations, training, supply chain, marketing, and development, to ensure flawless execution of new store openings.
Own and manage NRO timelines, budgets, and key milestones to guarantee on-time, on-budget openings.
Identify and proactively mitigate potential risks and operational challenges before and during openings.
Enhance NRO playbooks and best practices to drive operational efficiency, consistency, and scalability.
Build, develop, and mentor a high-performing NRO team that embodies Wonder’s customer-first mindset.
Establish training programs for NRO managers and trainers to ensure operational excellence at every stage.
Partner with regional and site leadership to recruit and onboard top talent for new store openings.
Provide coaching and ongoing support to field operations teams to ensure long-term success post-launch.
Oversee supply chain and logistics planning to ensure timely delivery of equipment, ingredients, and uniforms.
Coordinate with site leadership to prepare for and execute seamless store set-up and launch activities.
Implement quality control measures to maintain consistency and adherence to Wonder’s high standards.
Analyze post-opening performance metrics and provide strategic recommendations for continuous improvement.
Develop and execute best-in-class training programs for new team members to deliver exceptional service and food quality.
Ensure all training initiatives align with Wonder’s brand standards and operational requirements.
Provide ongoing post-launch support, monitoring KPIs, and working with leadership to optimize performance.
Gather insights from newly opened locations to refine future training and onboarding processes.
Oversee pre-opening budgets and ensure financial targets are met without compromising quality.
Monitor NRO-related expenses and identify cost-saving opportunities.
Provide leadership with regular financial and operational reports on new store openings.
Implement corrective action plans for underperforming stores to drive guest satisfaction, improve efficiency, and increase revenue.