Market Delivery Support Specialist

Lowes

13d

About The Position

The Market Delivery Support Specialist plays a pivotal role in executing Lowe's home delivery processes to ensure accurate, timely, and high-quality order fulfillment. This role ensures seamless coordination between internal teams, third-party logistics partners, and customers, while actively managing order issues, claims, and service recovery opportunities. The Market Delivery Support Specialist supports customer satisfaction, supply chain operations, and brand loyalty through exceptional problem-solving and communication skills.

Requirements

1-2 Years in customer service or support roles
Ability to read, write, and perform basic math skills
Strong interpersonal and problem-solving skills
Proficiency in Microsoft Office Suite

Nice To Haves

Experience with Inventory, processing returns and communicating with vendors
Exposure to logistics or home delivery operations

Responsibilities

Serve as the primary point of contact for both internal and external customer inquiries.
Communicate with customers to capture feedback and enhance the in-home delivery experience.
Proactively manage and resolve customer issues, including escalations and Executive Care cases.
Monitor and work alerts, queues, and cases through case/order management systems.
Manage “Save the Sale” opportunities to recover potential lost revenue.
Process customer order changes and special-order tracking (SOS).
Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
Input and manage claims (e.g., property damage) into Lowe’s claims portal.
Ensure timely updates and resolution of claims to preserve customer trust.
Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.
Foster strong relationships with Pro partners and vendors.
Demonstrate adaptability in a fast-paced environment with multiple priorities.
Exhibit strong listening, communication, and documentation skills.
Use Microsoft Office and other applications effectively to support day-to-day operations.
Contribute to a culture of continuous improvement and customer-first mindset.