Market Coordinator

BTC Bank•Cameron, MO

1d•Onsite

About The Position

BTC Bank is a community bank founded on the traditional values of personal customer service, committed to serving friends and neighbors with courteous, professional banking services and supporting local communities. The Market Coordinator manages the overall operation of a branch to ensure efficient and satisfactory implementation of customer services in line with financial institution policies and procedures, and also manages and directs branch personnel.

Requirements

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel and Outlook).
Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Nice To Haves

Bachelor’s degree in Economics, Finance or similar area.
Three to five years cash handling experience.

Responsibilities

Travel between branches as needed.
Perform multi-faceted responsibilities including cash handling, basic transactions, product and service sales, and referrals to other lines of business.
Provide oversight and direction to branch employees in accordance with the organization's policies and procedures.
Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
Train department personnel; review and evaluate performance; and recommend salary adjustments, promotions, discharges and other personnel-related actions.
Develop and maintain customer relations, provide exceptional customer service, maintain bank’s cash with accuracy and security.
Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers, stop payments, inquiries about bank deposit products and service charges, inquiries about debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Verify information on ATM/debit card applications to the information in customer database.
Send exceptions to personal banking counselors for corrections.
Assist customers with all aspects of debit cards.
Place holds on accounts for uncollected funds, distribute documentation to customers and properly log.
Monitor and balance cash vault on a weekly basis and maintain dual control for safekeeping access.
Distribute to customers and properly log all “hold statements” and check orders held by the bank.
Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition.
Process lockbox payments, including deposit preparation and daily report transmission.
Maintain the bank’s files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence.
Perform other duties as assigned.