Market Chief Operating Officer
About The Position
The Chief Operating Officer (COO) – Houston Market serves as the senior market-level operations leader, supporting the Market CEO in overseeing and aligning non-clinical and operational performance across Nexus Children’s Hospital – Houston, Nexus Children’s Hospital – Shenandoah, and Nexus Children’s Hospital – The Woodlands. This role functions as the Market CEO’s operational partner, responsible for ensuring effective day-to-day operations, financial stewardship, workforce alignment, and cross-campus consistency. The COO works in close collaboration with the Market Chief Clinical Officer (CCO), who holds responsibility for clinical operations and clinical quality, to ensure operational execution supports high-quality patient care.
Requirements
- Bachelor’s degree in Healthcare Administration, Business Administration, or related field required; Master’s degree preferred.
- 7+ years of progressive healthcare operations leadership experience, preferably in a multi-site or market-based hospital environment.
- Demonstrated experience leading operational teams, managing budgets, and driving performance improvement initiatives.
- Strong collaborative leadership style with the ability to work effectively alongside clinical executives.
- Working knowledge of healthcare regulations, accreditation standards, and operational best practices.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Oversee and coordinate daily non-clinical and operational functions across all three campuses, ensuring consistency, efficiency, and alignment with market priorities.
- Partner with hospital administrators and department leaders to optimize staffing models, operational workflows, scheduling, and throughput.
- Lead cross-campus operational initiatives focused on efficiency, safety, service delivery, and patient experience.
- Serve as a key connector between the Market CEO and facility leadership teams to support execution of operational goals and initiatives.
- Collaborate with the Market CEO and Market CCO to support market-level strategic priorities and operational planning.
- Translate strategic direction into actionable operational plans, timelines, and performance expectations.
- Support business development efforts, service expansion, and capital projects from an operational readiness and execution perspective.
- Support development and oversight of facility operating budgets in partnership with finance and facility leadership.
- Monitor operational and financial performance indicators, identifying trends, risks, and opportunities for improvement.
- Drive productivity, cost-control, and operational efficiency initiatives while supporting quality and safety objectives.
- Promote a collaborative, accountable, and mission-driven culture across the Houston Market.
- Coach and develop operational leaders and department managers to strengthen leadership effectiveness and consistency.
- Partner with HR and leadership teams on workforce planning, employee engagement, and retention initiatives.
- Ensure operational compliance with applicable regulatory, safety, and accreditation requirements in coordination with quality and clinical leadership.
- Partner with the Market CCO and quality teams to support survey readiness, operational standards, and continuous improvement efforts.
- Identify operational risks and support proactive problem-solving to minimize disruption to patient care.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
501-1,000 employees
