Market Analytics Product Advisor

S&P Global • Southfield, NJ

6d • $85,000 - $95,000

About The Position

This newly created role will provide day-to-day dedicated product support for the Market Analytics product-suite, ensuring customer queries are addressed promptly and effectively. Additionally, this role will work collaboratively with both Sales and Product teams to provide VOC for an improved customer experience. Finally, this role will support a Market Analytics Executive Consultant to proactively identify impactful use cases and industry analysis to help drive improved sales performance and custom projects to support client business needs.

Requirements

• Bachelor’s degree in business, Finance, Analytics, or a related field.
• Proven experience in product support or customer service, preferably in a market analytics or sales performance environment
• OEM experience compiling data from multiple sources to create analytics and insights for leaders and executives
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent communication skills, both written and verbal, with the ability to conduct training sessions and support customer presentations.
• Proficiency in using analytics tools and software, with a strong understanding of data management and reporting.

Nice To Haves

• Direct experience in automotive industry analysis, ideally at an Original Equipment Manufacturer (OEM) in an operations-related role such as Sales & Incentive Planning, Distribution, or Dealer Development.
• Experience in a related consulting role within the automotive industry.
• 5-10 years of applicable experience in market analytics or a similar field.
• Familiarity with custom data request processes and use case exploration.
• Ability to work collaboratively with cross-functional teams and support senior consultants in project execution.
• Strong problem-solving skills and a proactive approach to identifying opportunities for product improvement.

Responsibilities

• Conduct training sessions to help customers understand and maximize the use of the product features and functionalities.
• Handle custom data requests and assist customers in exploring use cases relevant to their business needs.
• Gather and provide Voice of Customer (VOC) feedback to the product team for potential enhancements or improvements.
• Collaborate with cross-functional teams to ensure seamless product delivery and customer satisfaction.
• Stay updated with industry trends and product updates to provide informed support and advice to customers.
• Report to and support the Market Analytics Executive Consultant in creating custom presentations and analysis tailored to client needs.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees