Market 56 Manager

Pyramid Global Hospitality

7d•Onsite

About The Position

Shape your years of leadership skills and career experience by being a part of our supportive and collaborative work environment that encourages growth and fosters success. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join us as The Market 56 Manager. Our Vision for our team members: Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates About the role The Market 56 Manager in an entry level management position responsible for the operations of Market 56, a coffee shop located serving resort guests. This is a client facing position that works closely with the culinary team and directs the service staff to deliver a consistently memorable guest experience. This role represents an excellent opportunity for someone to display their talent, support the resort’s service culture, all the while developing their Food & Beverage leadership skills for future growth opportunities.

Requirements

High school diploma required; some college and degree in Restaurant Management preferred.
2+ years of experience in restaurant management.
Previous experience in high volume multi-unit restaurant environment.
Strong cost control background to effectively manage the financial performance of the outlet.
Work closely with the culinary & front of the house teams to deliver quality food and excellent service.
Sound time management skills and ability to manage multiple initiatives at the same time.
A passion for customer service that filters down to all levels of the team.
Read, write, and speak English fluently; Ability to communicate effectively with the public and resort team members.
Have or will complete all relevant Food & Beverage certifications.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
Direct and maintain food handling in compliance with sanitation laws.
Ensure compliance with all OKANA policies and procedures.
Investigate and resolve food quality and service complaints.
Maintain work areas clean and organized.
Maintain employee appearance standards in food and beverage department.
Maintain procedures for securing of moneys.
Maintain procedures for security of all hotel equipment.
Manage in compliance with local, state, and federal laws and regulations.
Help maximize food and beverage department profitability.
Help monitor budget to ensure efficient operation and to ensure expenditures stay within budget limitations.
Promote employee empowerment.
Maintain high levels of employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline and counsel employees in accordance with Davidson policies and procedures.
Complete other duties as assigned by supervisor to include cross training.
Implement and maintain local and corporate sales and marketing plans.
Perform in the capacity of any position supervised.
Respond to all food and beverage-related guest correspondence.
Review all daily food specials for presentation, quality and pricing.
Conduct or assist in scheduling liquor liability training.
Assist managers in lowering attrition.
Conduct/attend departmental meetings.
Conduct performance appraisals.
Help develop short and long term financial operating plans.
Implement and maintain incentive programs.
Help maintain inventory control (beverages, glass, china, silver, approve orders).
Maintain MSDS procedures according to OSHA.
Maintain procedures for credit control and handling financial transactions.
Menu development – restaurants/lounge concepts.
Participate in the development of the annual budget.