Marine Planning Specialist

Odfjell USA Houston Inc•Houston, TX

3d•Onsite

About The Position

Consistent with Company rules and governmental regulations, coordinates all customer orders and product movement with terminal services, vessels, transfer and storage facilities.

Requirements

High School diploma or equivalent
Problem solving skills
Able to coordinate multiple services, data and people in an alert and organized manner that focuses on results and customer satisfaction.
Able to work well with people so that proper coordination between clients, personnel and suppliers can be achieved in the most harmonious and efficient way possible.
Specific knowledge of Planning Department functions and product movement of chemical liquids by various modes.

Responsibilities

Assure Odfjell Terminals (Houston) Inc. product transfer and storage facilities are utilized as efficiently as possible in the execution of customer orders.
Contact Customer Service if modifications are needed or to clarify orders.
Coordinate preparation and issuance of all orders and instructions to Operations regarding specific client needs and handling requirements.
Coordinate inbound/outbound vehicles of conveyance to comply with operation and client requirements.
Escalate all agent complaints/non-conformances so they can be entered into Intelex
Complete all documents needed to process client orders. Distributes documents to Operations and all other pertinent units or individuals.
Ensure prompt and orderly processing of all client orders and service requirements in a manner designed to create maximum customer satisfaction and repeat business, in the most cost-effective manner possible.
Communicate with Customer Service Representative, common carriers, and surveyors to ensure full understanding of customer needs and product handling requirements.
Oversee compliance with all quality control procedures, rules and regulations that affect product movement to assure that client orders meet all Company and governmental requirements.
Provide the necessary level of expertise, training and experience needed to carry out the above accountabilities in a professionally satisfactory manner.
Conduct daily meetings with operations and customer service on the upcoming marine movements.
Handle NOR’s with the agents and advise operations.
Follow company policies and comply with company regulations. Cooperate and support colleagues.
Cross-train to become competent in covering for rail, truck and inventory specialist positions
In case of absence, the employee’s supervisor will assume and/or assign responsibility for this position’s duties.
Perform other job related duties as assigned.