Marine Experience and Operations Manager

Pursuit Collection • Seward, AK

76d • $87,000 - $93,000 • Onsite

About The Position

Helping to create iconic, inspiring, and unforgettable guest experiences by leading our team of Marine Tourism professionals at Kenai Fjords Tours!

Requirements

• Previous management experience in maritime operations, hospitality, or tourism required
• Strong leadership skills with the ability to motivate and manage a diverse crew
• Knowledge of maritime safety regulations, emergency procedures, and operational standards
• Excellent organizational and problem-solving abilities
• Exceptional communication and interpersonal skills with a focus on guest service
• Ability to remain flexible, proactive, and positive under pressure
• Willingness to work varied shifts, including weekends and holidays
• Commitment to Safety First and to Pursuit’s service standards

Responsibilities

• Oversee daily boat operations, including crew management, scheduling, safety protocols, customer service, and guest satisfaction
• Act as the central point of contact to ensure tours run smoothly, efficiently, and safely
• Coordinate between crews, maintenance teams, and management to address operational needs
• Resolve guest issues promptly and professionally, maintaining high standards of service and cleanliness
• Focus on crew training, scheduling, and performance to foster a positive and skilled team
• Implement and enforce safety protocols and emergency procedures, ensuring compliance with maritime laws and regulations
• Manage a highly experienced team of licensed captains and deckhands
• Maintain operational efficiency and profitability while delivering optimal guest experiences

Benefits

• Work in a dynamic, culturally diverse team from around the globe
• Fast-paced and active position with leadership responsibility
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks
• full benefits including medical, vision, dental, 401K with employer match, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees