Marina Operations & Business Development Manager

Nautical Ventures Marine LLC•Fort Lauderdale, FL

5h•$48,000 - $100,000

About The Position

We are seeking a Marina Operations & Business Development Manager to lead and grow our marina business, with a focus on wet slips and dry storage operations. This role is responsible for driving marina revenue, managing client relationships, promoting the marina to attract new customers, and overseeing the day-to-day business side of marina operations. This is not a service or rigging role. It is a commercial, client-facing, and operational role focused on increasing marina revenue, occupancy, and overall customer experience.

Requirements

Proven experience in sales, business development, marina operations, storage, real estate, or a related field
Strong client relationship and customer service skills
Experience using marina management systems such as DockMaster (preferred)
Experience using CRM platforms such as HubSpot or similar tools
Comfortable working in a paperless, digital contract environment
Strong social media and digital marketing skills
Organized, detail-oriented, and comfortable managing multiple systems
Self-motivated with a performance-driven mindset
Strong communication and interpersonal skills

Responsibilities

Actively sell wet slips and dry storage spaces to new and existing customers
Manage renewals, waitlists, and ongoing client relationship
Develop and execute strategies to increase marina revenue and customer base
Serve as the primary point of contact for marina clients
Ensure a high level of customer satisfaction and retention
Handle inquiries, pricing discussions, and contract execution
Promote marina services through social media and digital channels
Create and execute initiatives to attract new marina customer
Collaborate with internal teams to support marketing and visibility efforts
Regularly walk the marina to identify improvement opportunities related to safety, organization, and customer experience
Coordinate with internal teams as needed to support marina operations
Manage marina operations using marina management software such as DockMaste
Oversee paperless contracts and digital documentation for marina clients
Use CRM tools such as HubSpot to track leads, prospects, clients, and sales activity
Maintain accurate records related to slip availability, dry storage capacity, active clients, and waitlists
Provide regular reporting on marina performance and revenue