Manufacturing Systems Product Owner

Allison Transmission•Indianapolis, IN

About The Position

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward! The Manager, Manufacturing Systems IT Development and Operations provides direct oversight of internal IT staff, suppliers, technologies, functions, and processes as assigned. This individual manages internal technical team, tracks operations performance, and handles day to day operations and development of global manufacturing systems. Manufacturing systems includes those IT applications that interface with plant floor assembly devices and devices used in product distribution services such as label printing and RF devices. This person serves as Product Owner, and works in conjunction with IT Operations, Architecture and IT Security to ensure the technology landscape is stable, supportable, and secure.

Requirements

Associates degree or equivalent related job experience. Bachelor’s degree in CS, CIS, CIT, EE, EET or similar technical field preferred.
8 + years experience in an IT support role
5 + years directly supporting or managing the manufacturing systems. This should include Supervisory Control and Data Acquisition (SCADA) systems such as Cimplicity,
Working familiarity with ITIL service management concepts and principles
Working familiarity with PMP Project Management concepts and principles
Proficient in agile scrum and product management approach
Effective interpersonal and communication skills (verbal and written)
Analytical and problem-solving skills
Ability to manage multiple tasks
Ability to manage a global staff

Nice To Haves

8 + years of IT manufacturing systems support or management experience in a highly outsourced environment
ITIL v3 or v4 Foundation, PMP, or relevant technical certifications
Experience with ServiceNow ITSM
Experience with the Cimplicity SCADA or similar software
Experience with infrastructure monitoring tools

Responsibilities

Provide technical and process management oversight to IT infrastructure technologies, functions, applications, and people relating to manufacturing systems operations and development
Manage service providers and track operational performance in accordance with agreed service levels
Ensure operational adherence to IS&S ITIL-based IT Service Management policies and processes.
Ensure adherence to Product management and agile scrum approach.
Manage day-to-day service delivery and application development escalations
Ensure that contingency planning is executed for manufacturing systems
Direct the team responsible for Manufacturing Execution Systems that support plant assembly and distribution operations
Identify and execute continual service improvement initiatives
Liaison with PMO and other implementation teams to help ensure operational readiness of manufacturing system IT projects
Liaison with Scrum master and product owners in successful execution of sprints and releases.
Liaison with architect and IT Strategic business partner in defining portfolio projects that will be worked by the insourced MES team
Ensure initial delivery and refresh of RF and printer devices and software to optimize productivity
Ensure physical and virtual servers, workstations, and network components are updated with vulnerability patching and risk mitigation
Maintain a strong customer service focus and ability to engage with employees and suppliers at all levels of the organization

Benefits

Choice of medical plans with prescription coverage
Employer HSA contribution
Dental & Vision Insurance
Paid Parental Leave
Short & Long-Term Disability
Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance
401K with generous Company match & contribution
Accrued Paid Time Off
12 Paid Holidays + 1 Floating Holiday
Robust employee wellness program
Tuition assistance program