Manufacturing Sales Operations Manager

Tecomet, Inc•Woburn, MA

3d•Remote

About The Position

Remote role that must be located in one of these states: PA, WI, MI, NH, FL, IN,MA. Will Drive revenue growth, cultivate customer relationships, and support the Commercial organization for targeted manufacturing Tecomet facility. Will develop the inside sales strategy, manage daily Commercial operations, coach team members, monitor KPI’s and ensure exceptional customer service for this contract manufacturer.

Requirements

Bachelor’s degree in Business, Engineering, or a related field (or equivalent experience)
5+ years of experience in inside sales, sales management, or account management within a contract manufacturing or precision machining environment
Strong understanding of job shop, CNC machining, tight-tolerance manufacturing
Comfortable operating in a high-pressure, high-accountability environment
Customer-focused and relationship-driven
Strong leadership and team-building skills
Excellent communication, negotiation, and presentation abilities
Highly organized with strong attention to detail
Ability to work cross-functionally in a fast-paced manufacturing environment
Proven ability to manage complex customer relationships and long sales cycles

Nice To Haves

Experience working in a contract manufacturing environment or "build to print" business
Experience working with customers such as Zimmer Biomet, Johnson & Johnson, Stryker, or similar a plus
Familiarity with ERP/CRM systems in a manufacturing setting
Background in quoting engineered or custom-manufactured components

Responsibilities

Develop and execute Site specific Commercial growth strategy and achieve annual growth target for this contract manufacturer
Site coordinator for Commercial activities
Site lead for customer Monthly Manufacturing Operating Reviews
Compile monthly data for customer engagement meetings
Customer coordination of Forecasts
Obtain through email or portal customer forecast information for Site represented and provide to Demand Planning Team
Track raw material variances and action as required
Quarterly review of raw materials pricing changes. Collaborate with Supply Chain, Finance, and Strategic Account Directors as required.
Manage Tariff Customer Purchase Orders and Payments
Manage all Tariff actions for purchase order obtainment and payment. Manage order entry with Customer Service and assure Finance is informed of payment status.
Fiscal Year AOP Management for responsible facilities Development of Annual Revenue plan
Maintain SalesForce Opportunities and Dashboards
Management of customer escalations
Commercial representative for Site NPI related activities
Customer portal maintenance
Customer Audit / Visit Support
Pricing Discrepancies
Quoting & Contract Support
Oversee the preparation of accurate and timely quotes
Ensure quotes reflect customer specifications, quality requirements, and regulatory standards
Support contract negotiations, pricing agreements, and long-term supply agreements
Report KPI’s and conduct monthly performance to target reviews
Analyze sales data, forecasts, and performance vs. AOP
Compile data analysis of current sales, past due items, and customer forecast to collaborate with Strategic Account Directors on actions required
Monthly Receivables & Collections
Track and manage monthly Receivables and Collections. Consult with Finance and Strategic Account Directors on escalations as required for non-payment.
Profitability analysis
Track and manage SKU level profitability. Collaborate with Finance and Strategic Account Directors as required.
Monthly report out on growth Opportunity status
Work closely with engineering, operations, quality, and supply chain to ensure customer requirements are clearly communicated and met