Manufacturing Customer Service Representative

TEKsystems•Santa Ana, CA

1d•$23 - $24•Hybrid

About The Position

The Customer Service Account Specialist serves as an extension of the Sales team and plays a critical role in supporting customer accounts. This position is responsible for processing orders, managing account activity, resolving invoice discrepancies, and delivering timely, accurate information to customers in a fast-paced environment.

Requirements

Call center customer service
Account management
High-volume customer support
Excellent written and verbal communication skills
Strong customer service focus with sound judgment and decision-making abilities
Proven ability to manage high call volumes while maintaining performance and accuracy
Proficiency in Microsoft Office, with a strong emphasis on Word and Excel
Ability to prioritize multiple tasks and manage competing deadlines with strong attention to detail
Team-oriented mindset with the ability to communicate professionally with internal and external partners
High school diploma or GED required
2–3 years of related experience preferred
Previous experience in a customer service or call center environment strongly preferred

Responsibilities

Accurately receive and process customer orders via phone, fax, website, email, and EDI in a high-volume environment
Respond to customer inquiries regarding product information, availability, pricing, and order status
Reconcile Dealer and National Accounts by auditing transaction records, including freight claims and proof of delivery
Research and resolve invoice discrepancies; process credits and debits as needed to maintain accurate accounts
Implement pricing updates and discount programs submitted or approved by the Sales team
Process transactions involving government entities and ensure compliance with required standards
Collaborate closely with Sales and Credit teams to ensure proper execution of pricing programs and account requirements
Process, review, and release up to 200+ delivery receipts daily with a high level of accuracy
Manage end-user billing and provide online support for orders, invoices, and credit card payments
Proactively contact customers to release backorders according to customer preferences and company policy
Handle and resolve customer complaints professionally, partnering with internal departments as needed
Coordinate with the Supply Chain team to obtain freight quotes, track order status, and support inbound inventory
Generate customized daily and weekly customer reports using Microsoft Excel and Access
Support departmental coverage to ensure consistent service levels for customers at all times