Customer Service Representative (Manufacturing Support)

TEKsystems•Town of Sugar Creek, WI

3d•$50,000 - $65,000•Onsite

About The Position

We are seeking a detail‑oriented and customer‑focused Customer Service Representative to support our growing manufacturing and sales operation. This role serves as a key point of contact for customers, dealers, and internal teams—managing inquiries, quotes, orders, and CRM updates to ensure an exceptional customer experience from start to finish. This is a great opportunity for someone with manufacturing CSR or sales support experience who enjoys working in a close‑knit, collaborative team and is looking to grow within a fast‑paced organization.

Requirements

1+ year of experience in manufacturing customer service or sales support
Proficiency with Microsoft Office (Outlook, Word, Excel)
Strong attention to detail and accuracy
Effective prioritization and time‑management skills
Experience working with an ERP system (Business Central preferred)
Experience using a CRM system (Microsoft Dynamics preferred)

Responsibilities

Field and professionally handle inquiries from customers, dealers, and vendors
Provide quotes and pricing information to customers
Process quotes and purchase orders accurately and in a timely manner
Acknowledge and communicate backorders and short shipments promptly
Keep customers informed of quote and order status proactively
Update CRM with complete and accurate information for full project visibility
Maintain detailed records of customer interactions and transactions
Collaborate with internal teams to ensure on‑time shipment of customer orders
Resolve customer complaints and issues by investigating root causes and providing thoughtful responses
Produce and distribute weekly and/or monthly quote and sales reports as requested
Answer calls and emails promptly and professionally
Monitor service standards and escalate concerns with proposed resolution strategies when needed