Customer Service Representative - Manufacturing

Minerals Technologies•Slippery Rock, PA

7d•Onsite

About The Position

Overview Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation. We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers. We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly. What We Offer: Competitive pay, commensurate with experience Health/Dental/Vision plans 401k company match Life Insurance Short Term Disability & Long-Term Disability Educational Assistance Employee Assistance Plan Job Title: Customer Service Representative Location: Slippery Rock, PA Job Summary The Customer Service Representative is responsible for managing customer orders and communications throughout the order-to-cash cycle. This role ensures accurate order entry, monitors production schedules and lead times, and coordinates with internal departments including sales, production planning, logistics, and accounting to ensure on-time delivery and customer satisfaction. The position serves as the primary point of contact for customers regarding orders, product availability, and delivery status.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
2+ years of customer service or order management experience, preferably in a manufacturing or industrial environment.
Proficiency in Microsoft Office Suite, especially Excel.
Experience with ERP systems (such as Oracle or similar) preferred.
Understanding of manufacturing processes, production scheduling, and lead time management is preferred.
Strong communication and problem-solving skills.
Excellent attention to detail and organizational abilities.
Ability to manage multiple orders and priorities in a fast-paced environment.
Customer-focused mindset with proactive communication
Strong coordination and follow-through
Capable of managing priorities independently
Ability to coordinate across production, logistics, and sales teams
Problem resolution and conflict management
Comfortable with digital collaboration

Nice To Haves

Experience with ERP systems (such as Oracle or similar) preferred.
Understanding of manufacturing processes, production scheduling, and lead time management is preferred.

Responsibilities

Serve as the main contact for customer inquiries via phone, email, and online systems.
Process customer purchase orders and enter them accurately into the ERP system.
Confirm order details including pricing, quantities, delivery dates, and shipping instructions.
Coordinate with production and scheduling teams to confirm product availability and manufacturing lead times.
Provide customers with order status updates, shipment tracking, and delivery confirmations.
Address and resolve customer concerns, complaints, or discrepancies in a timely manner.
Process order changes, returns, and credits as needed.
Maintain accurate customer records, order details, and documentation.
Support the sales team with quotes, order information, and customer communications.
Work with logistics and shipping teams to coordinate deliveries and resolve transportation issues.
Monitor open orders and proactively communicate potential delays or issues.
Work cross-functionally with production, quality, logistics, and accounting teams to resolve issues quickly.