[TSYS] Manual Operator II
About The Position
Shift: Monday - Friday 8:00 am - 5:00 pm Summary of This Role Using both machine and manual procedures may receive, separate, process, pack and/or deliver in process work or completed work in a zero defect environment. Utilizes multiple data bases to record and track work, including verifying addresses worldwide, printing labels, verifying proper contents, issuing product, and documents work status. Identifies errors, returns, or exceptions and handles according to client specifications. Is the last point of verification to insure accurate output of client information. What Part Will You Play? Identifies and gathers required collaterals (e.g. inserts, forms, letters, card carriers, envelopes, labels, etc.) for assigned production job order; organizes according to priority and order of work to provide for efficient workflow and assembly. Verifies amount/type of collateral against job order and delivers for change of control to production. Initiates start-up and operation process for machine production (e.g. printing shipping labels, attaching cards to card carriers, sealing envelopes, etc.) of one-off or specialized requirements specified by the client and not ordinarily covered under Machine Operator duties. Performs manual pre-work or specialty processes that are completed prior to automated/machine production (e.g. separating, packing, counting, loading, affixing labels, and scanning or issuing collaterals such as cards within a specific area of card processing, card shop, card vault, express mail, mail sort or specialty departments). Records status of work in progress into a proprietary database, provides to leadership for sensitive item accountability and reviews level of compliance with applicable Service Level Agreements (SLA). Understanding correct client specific standards for manual work to be processed and compliance with SLAs, inspects 100% of work in a zero defect environment. Reconciles collaterals between completed, work in progress, and collateral inventory to ensure sensitive item accountability. Learns and assists more experienced Manual Operators to serve as last touch point and quality review for outgoing finished products. Operates various software systems used to track, review, access, and invoice clients for reimbursable work (e.g., labeling, postage, delivery, etc.).
Requirements
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
- Demonstrated experience in production or office environment where accuracy and accountability are essential
- Attention to detail - Accurate, quick, and repetitive visual focus of numbers/names/places for organizing and processing work
Nice To Haves
- Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
- Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
- Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Responsibilities
- Identifies and gathers required collaterals (e.g. inserts, forms, letters, card carriers, envelopes, labels, etc.) for assigned production job order; organizes according to priority and order of work to provide for efficient workflow and assembly.
- Verifies amount/type of collateral against job order and delivers for change of control to production.
- Initiates start-up and operation process for machine production (e.g. printing shipping labels, attaching cards to card carriers, sealing envelopes, etc.) of one-off or specialized requirements specified by the client and not ordinarily covered under Machine Operator duties.
- Performs manual pre-work or specialty processes that are completed prior to automated/machine production (e.g. separating, packing, counting, loading, affixing labels, and scanning or issuing collaterals such as cards within a specific area of card processing, card shop, card vault, express mail, mail sort or specialty departments).
- Records status of work in progress into a proprietary database, provides to leadership for sensitive item accountability and reviews level of compliance with applicable Service Level Agreements (SLA).
- Understanding correct client specific standards for manual work to be processed and compliance with SLAs, inspects 100% of work in a zero defect environment.
- Reconciles collaterals between completed, work in progress, and collateral inventory to ensure sensitive item accountability.
- Learns and assists more experienced Manual Operators to serve as last touch point and quality review for outgoing finished products.
- Operates various software systems used to track, review, access, and invoice clients for reimbursable work (e.g., labeling, postage, delivery, etc.).
Benefits
- Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
- To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
