Manhattan Active/WMOS Consultant - 00067543381
About The Position
Cognizant is hiring a Warehouse Management Consultant to lead support efforts for Manhattan Active Warehouse Management (MA WM) and Manhattan Warehouse for Open Systems (WMOS). This client-facing role focuses on ensuring system stability, resolving issues efficiently, and driving innovation in supporting and implementing Manhattan Warehouse Management solutions for its clients. In this role, you will: Responsible for supporting multiple warehouse sites, balancing complexity to ensure processes are scalable and cost-effective. • Troubleshoot issues, perform root cause analysis, and coordinate resolution efforts between business teams and product vendors (e.g., Manhattan, MHE, Kronos, etc.). • Provide functional support, analysis, and configuration for Manhattan WM Active/WMOS solutions to meet business requirements. • Excellent presentation and communication skills, capable of conveying complex technical topics to non-technical audiences. • Collaborate effectively across business units, IT managers, and cross-functional teams. • Monitor and manage onsite-offshore coordination, AVM SLAs, ticket escalations, and drive best-in-class process adoption. • Support coverage, monitor incoming tickets and provide functional support, analysis, and configuration on Manhattan WMS based on the tickets to achieve business needs. • Deliver high service performance through effective RCA and timely fixes. · Evaluates customer feedback to develop quality improvement processes. Work model: We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this hybrid role requires on-site presence at a client location or a Cognizant office in Toronto, ON, as needed to meet business requirements. Candidates must demonstrate flexibility to adapt to varying shifts and accommodate peak seasonal workloads. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Requirements
- Customer-focused Manhattan WMS consultant with 5–7 years of experience in implementing and supporting WMOS & MAWM systems, with strong communication skills.
- Excellent presentation and communication skills, capable of conveying complex technical topics to non-technical audiences.
- Collaborate effectively across business units, DC operational users, Client IT managers, and cross-functional teams.
- Analyze customer feedback to drive quality improvement initiatives.
- Manage coordination between WMS, integration teams, and other stakeholders.
- Proven success working in a highly matrixed global environment with vendors, service providers, and support organizations.
Nice To Haves
- Good working hands-on experience and knowledge on Manhattan Active product and its microservice components
- Hands-on expertise in SQL, Postman, REST APIs, and JSON.
- Good to have troubleshooting experience with MAWM Proactive, SCI, Jasper, and label reports, but not mandatory.
Responsibilities
- Responsible for supporting multiple warehouse sites, balancing complexity to ensure processes are scalable and cost-effective.
- Troubleshoot issues, perform root cause analysis, and coordinate resolution efforts between business teams and product vendors (e.g., Manhattan, MHE, Kronos, etc.).
- Provide functional support, analysis, and configuration for Manhattan WM Active/WMOS solutions to meet business requirements.
- Excellent presentation and communication skills, capable of conveying complex technical topics to non-technical audiences.
- Collaborate effectively across business units, IT managers, and cross-functional teams.
- Monitor and manage onsite-offshore coordination, AVM SLAs, ticket escalations, and drive best-in-class process adoption.
- Support coverage, monitor incoming tickets and provide functional support, analysis, and configuration on Manhattan WMS based on the tickets to achieve business needs.
- Deliver high service performance through effective RCA and timely fixes.
- Evaluates customer feedback to develop quality improvement processes.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
