Sr Sales Consultant - Active Adult - Avenida Carrollton

Greystar Management Services•Carrollton, TX

10d

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY The Senior Sales Consultant is a sales leader responsible for executing the community’s marketing, leasing, and renewal initiatives to achieve occupancy, revenue, and resident retention goals. This role serves as the first point of contact for prospective residents, guiding them through the leasing journey with professionalism and a deep understanding of the active adult lifestyle. Beyond leasing, the Senior Sales Consultant drives engagement through event support, digital marketing, and personalized follow-up strategies aligned with best practices. This position also provides mentorship to other sales consultants, leads cross-market sales initiatives, and ensures alignment with performance benchmarks and CRM systems to support long-term community success.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
2-4 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
Must be an active RISE Mentor with demonstrated leadership and mentorship capabilities.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
Ability to identify and analyze market trends using data-driven insights to inform strategic decision-making across diverse markets.
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
Incumbents must have valid driver’s license to drive a golf cart on property.
Proficiency in technology, including CRM systems, virtual tour platforms, social medica platforms, and standard business software, with the ability to quickly learn new tools.
Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances.
Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately.

Responsibilities

Leads all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
Collects all pertinent information from prospective residents at move-in and records as appropriate.
Stays informed about and collaborates with teams/leadership on current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy.
Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property-specific marketing plans, drives, and special programs.
Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data.
Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the tour path and show ready units, communicating maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
Follows-up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew in alignment with Active Adult best practices. Documents all follow up and classes leads during the lifecycle of the sales process.
Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time, following the AA renewal playbook.
Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges them by name.
Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads, ensuring Greystar AA outreach expectations are consistently met.
Leads and participates in projects aimed at driving sales performance and enhancing leasing strategies across multiple markets.
Completes and/or oversees AA best practices for social media and digital advertising initiatives.
May provide training and guidance for less experienced sales consultants.
Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary.
Assists Lifestyle Coordinator by attending and assisting with the setup of events as required to help drive sales and improve renewal efforts.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.