Managing Director, Work Transformation & Job Redesign

WTW•Chicago, IL

1d•Hybrid

About The Position

As a Managing Director of Work Transformation & Job Redesign you will serve as a senior seller and advisor within WTW’s Work, Rewards & Careers practice, helping clients clarify the what, who, when and where of how work gets done to deliver business outcomes. This role focuses on work and job redesign — understanding how work gets done, how roles and jobs should evolve, and what capabilities are required — to create clear accountability, scalable capacity, and to deliver business results. You will work with business and HR leaders to assess and redesign work and jobs; analyze how work is structured across roles, processes and operating models; identify where roles, responsibilities and ways of working need to evolve; and ensure the underlying work infrastructure supports changing business needs. This includes drawing on expertise in work, job and process analysis, workforce analytics and strategic workforce planning, and organization and functional structure design that help make work clearer, more scalable and more effective. The role connects work and job design to job architecture, job leveling, skills, compensation and talent strategy, helping organizations forecast demand and supply of capabilities. A strong understanding of how technology and AI are reshaping work is essential. This includes the ability to translate internal and external insights into pragmatic design choices and governance models that support evolving business priorities.

Responsibilities

Lead the sale and delivery of work, job and organization design engagements for large, complex clients, aligning how work is structured, roles are designed and organizations are configured to deliver business strategy and unlock value.
Serve as the lead Work Transformation & Job Redesign consultant on client projects, acting as a senior advisor to business and HR leaders, guiding executive decision making on work transformation & job redesign priorities and directing WTW teams to deliver high‑impact outcomes.
Assess current‑state work and operating effectiveness and translate insights into future-state work and role models that drive efficiency, scalability, clear accountability, and modern ways of working.
Design organization structures (functions, operating units, reporting models) that clarify accountability, improve collaboration and support business priorities.
Lead job architecture and job design efforts, connecting work design choices to enterprise talent infrastructure, including:
Job families and job catalogs
Job leveling and role differentiation
Role profiles and job documentation
Alignment to career frameworks, skills architectures and workforce planning needs
Integrate the implications of AI and automation into work, job and organization design, translating technology shifts into pragmatic decisions about work redesign, role evolution and human‑machine integration.
Apply a forward‑looking perspective on AI‑enabled work transformation, shaping WTW’s point of view on how automation may reshape roles, decision rights, capacity models and workforce demand/supply, and embedding these insights into scalable work and organization design approaches.
Oversee the delivery of multiple, complex project engagements to ensure profitable revenue for WTW, high client satisfaction and strong associate engagement and development.
Lead and mentor consulting teams, providing direction, quality assurance, coaching and ongoing feedback to project managers and junior staff.
Contribute to the evolution of WTW’s Work Transformation & Job Redesign methodologies, tools and intellectual capital, including development of new approaches and thought leadership.
Demonstrate visible leadership and role‑model WTW values, contributing to an employer‑of‑choice culture focused on excellence, collaboration and client impact.
You will also participate in and contribute to activities that support continued revenue growth of the Work & Rewards line of business and WTW overall. These activities may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, and participating in our firm’s industry and/or topical teams.