Managing Director, Strategic Accounts (California)

Evolent

7d•$160,000 - $180,000

About The Position

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What you'll be doing: The Managing Director, Strategic Accounts role is a dynamic, fast paced position, serving as the single executive accountable for client health, strategy, success, and growth. This role provides the opportunity to own a book of client specific P&Ls including retention, expansion, and operational efficiency. It is a player coach role providing the opportunity to foster executive relationships at client accounts and lead a team of account directors and managers. Who You’ll Be Working With: The Managing Director, Strategic Accounts embodies the Evolent value “Start by Listening,” forging deep relationships and serving as a trusted C-suite advisor to Evolent’s partners. This role also work in a highly cross-functiona capacity, including with key leaders and team members in our Operations and Provider Solutions teams. We are looking for a candidate with a strong entrepreneurial spirit to oversee strategic partnerships with a pool of large, multi-state and/or multi-line of business health plans. This role will report to Evolent’s Chief Customer Officer

Requirements

10+ years in relationship management roles (consulting, enterprise sales, account management, etc.)
Bachelor’s degree OR equivalent work experience.
Commercial / business development acumen to identify and close growth opportunities
Demonstrated ability to effectively communicate and present at all levels of the organization, including at the C-level. Influence through effective stories to emphasize the value proposition of the partnership.
Strong command of the financial elements of value-based care businesses and an ability to package this analysis into a compelling value proposition for specific growth opportunities and the partnership overall
A tenacious partnership ethos with a relentless focus on follow through and maintaining trust
The intellectual curiosity to get to the bottom of partner issues and opportunities and the willingness to roll up sleeves and work toward solutions in partnership with operations counterparts and centralized resources
Ability to manage heavy travel schedule, including ~3 days a week in-market at our partner organizations
High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Responsibilities

Serving as a strategic advisor and consultative partner, helping to identify opportunities for more impactful management of health plan’s specialty care initiatives.
Managing the commercial process for these growth opportunities in collaboration with Business Development, Corporate Development and Operations leaders
Developing and orchestrating market-specific and enterprise performance initiatives; flagging risks for risk partner performance relative to financial goals
Managing a team of high-performing account leads, ensuring consistent market/client governance and appropriate allocation of team resources.
Taking responsibility for the satisfaction, retention, and growth of a portfolio of Evolent solutions across this account.
Cultivating productive, trusted relationships with key partner executives and stakeholders
Owning the strategy and execution of the commercial process for contract management, negotiation, and renewals.
Running regular Account Strategy Planning efforts, including relationship mapping, issue identification, and action planning
Proactively assessing, validating, and prioritizing partner needs on an ongoing basis, channeling input from partners into Evolent’s product roadmap and strategy
With Operations and Provider Solutions teams, monitoring issue resolution and ensuring appropriate, timely follow up by Evolent team members; advocating on behalf of partner within Evolent to overcome challenges to partner value and ensuring Evolent addresses root causes of satisfaction issues
Advocating for partner culture, serving as an ambassador within Evolent and acting as the subject-matter-expert on partner priorities and getting things done within the partner organization