Managing Director - Service Delivery

Secure IT•Reston, VA

11h

About The Position

Responsibilities and tasking include: Delivery Planning & Execution Working with Team Leads to develop a repeatable model for effectively, efficiently, and profitably delivering our core services. Develop ing , implement ing , and monitor ing operational systems and processes to provide visibility into goals, progress, and obstacles. Oversee ing service delivery to ensur e seamless execution of projects and services and the delivery of quality results to clients . Refining key performance indicators (KPIs) to measure and track operational performance . Identify ing areas for process improvement and implement ing solutions to streamline operations. Working with Team Leads to coordi n ate and schedule all operational activities, ensuring resources are effectively allocated across the project portfolio. Ensuring that downtime is effectively utilized for process improvements and employee development . Staying close to key projects and engaging regularly with client executive management to ensure mutual success . Identifying recurring challenges on projects (e.g., client delays) and developing techniques for proactively managing them. Collaborat ing with Team Leads and SMEs to d evelop and document best practices, playbooks, and workflows to standardize service execution and optimize our delivery practices (e.g., use of automation, AI, etc.) Organizational Growth & Team Leadership Identifying knowledge/capability gaps and critical dependencies and devising solutions for addressing them (grow ing internal resources, hir ing new talent, engag ing partners/subs). Collaborat ing with Recruiting and HR to develop strategic goals for recruiting, retention, performance management, and employee development . Lead ing , mentor ing , and develop ing a team of directors, managers, consultants, and associates within the service delivery organization. Provid ing training and mentorship to team members on project management and service delivery best practices. Foster ing a high-performance culture with a focus on collaboration, innovation, and professional development. Business Development & Client Relationship Management Identify ing market trends, competitive opportunities, and potential risks to ensure the company's continued success and growth. Build ing strong relationships with C-suite executives, key stakeholders, and decision-makers in client organizations. Driv ing initiatives to enhance the client experience and meet or exceed client expectations. Assisting Team Leads and SMEs in account management and identify ing opportunities for expand ing footprint with existing clients . Enhancing brand visibility through professional writing (blogs, articles) and public speaking at events. Leverag ing relationships to proactively identify new client/project opportunities. Collaborat ing with internal and external partners to co-develop new solutions , services, or technology-driven innovations. Financial Management Work ing closely with Team Leads to develop and manage budgets, ensuring financial goals are met. Oversee ing the financial health of the delivery organization, including budgeting, forecasting, and financial reporting . Leverag ing financial insights to drive strategic decision-making, ensuring that the firm scales efficiently while maintaining operational excellence . Monitor ing financial performance, analyz ing variances, and implement ing corrective actions as needed. Leverag ing data to identify trends, measur e effectiveness, and optimiz e resource allocation. Ensur ing leadership has real-time visibility into critical metrics and operational challenges.

Requirements

1 0 + years of experience leading delivery teams and scaling dynamic and fast-paced professional services practices
E xperience across multiple operational domains, including portfolio/project management, service delivery , strategic planning, and organizational growth and development
Strong subject-matter knowledge of cyber and compliance standards, tools, and practices
Experience delivering a broad suite of cybersecurity and compliance services to private and pub l ic sector clients with regulated workloads
Ability to pivot strategies when needed and capitalize on emerging opportunities
Willingness to take calculated risks and learn from both successes and failures
Sound judgment -knowing when to escalate, when to absorb risk, and when to say no to clients to protect both delivery quality and team morale
Strong understanding of P&L concepts , billing models, utilization rates, and portfolio-level profitability in order to balance client needs against internal financial goals
Ability to i dentify , assess, and mitigate risks across multiple projects
Ability to i dentify inefficiencies and implement improvements across project delivery workflows
Ability to r ecognize client trends, business opportunities, and competitive landscape to shape portfolio decisions
Ability to assess project requirements, align initiatives with firm strategy, and make decisions on how to optimize the allocat ion of limited resources
Possess strong leadership, analytical, and problem-solving skills to guide teams and advise clients effectively
S olid interpersonal and relationship-building skills needed to establish trust and long-term partnerships, both internally and with clients/partners
Strong yet empathetic leadership skills with an ability to motivate team members to achieve goals and exceed client expectations
Hands-on professional with a positive ‘can do’ attitude who thrives in a multi-faceted role and embraces rolling up their sleeves
Excited and motivated individual that wants to put their stamp on a growing organization
Bachelor’s degree in Business , Information Technology, Cybersecurity, or related field (or equivalent experience)

Nice To Haves

Advanced degree a plus
Project Management & Industry certifications preferred: PMP, CISSP, CISA

Responsibilities

Delivery Planning & Execution
Working with Team Leads to develop a repeatable model for effectively, efficiently, and profitably delivering our core services
Develop ing , implement ing , and monitor ing operational systems and processes to provide visibility into goals, progress, and obstacles
Oversee ing service delivery to ensur e seamless execution of projects and services and the delivery of quality results to clients
Refining key performance indicators (KPIs) to measure and track operational performance
Identify ing areas for process improvement and implement ing solutions to streamline operations
Working with Team Leads to coordi n ate and schedule all operational activities, ensuring resources are effectively allocated across the project portfolio
Ensuring that downtime is effectively utilized for process improvements and employee development
Staying close to key projects and engaging regularly with client executive management to ensure mutual success
Identifying recurring challenges on projects (e.g., client delays) and developing techniques for proactively managing them
Collaborat ing with Team Leads and SMEs to d evelop and document best practices, playbooks, and workflows to standardize service execution and optimize our delivery practices (e.g., use of automation, AI, etc.)
Organizational Growth & Team Leadership
Identifying knowledge/capability gaps and critical dependencies and devising solutions for addressing them (grow ing internal resources, hir ing new talent, engag ing partners/subs)
Collaborat ing with Recruiting and HR to develop strategic goals for recruiting, retention, performance management, and employee development
Lead ing , mentor ing , and develop ing a team of directors, managers, consultants, and associates within the service delivery organization
Provid ing training and mentorship to team members on project management and service delivery best practices
Foster ing a high-performance culture with a focus on collaboration, innovation, and professional development
Business Development & Client Relationship Management
Identify ing market trends, competitive opportunities, and potential risks to ensure the company's continued success and growth
Build ing strong relationships with C-suite executives, key stakeholders, and decision-makers in client organizations
Driv ing initiatives to enhance the client experience and meet or exceed client expectations
Assisting Team Leads and SMEs in account management and identify ing opportunities for expand ing footprint with existing clients
Enhancing brand visibility through professional writing (blogs, articles) and public speaking at events
Leverag ing relationships to proactively identify new client/project opportunities
Collaborat ing with internal and external partners to co-develop new solutions , services, or technology-driven innovations
Financial Management
Work ing closely with Team Leads to develop and manage budgets, ensuring financial goals are met
Oversee ing the financial health of the delivery organization, including budgeting, forecasting, and financial reporting
Leverag ing financial insights to drive strategic decision-making, ensuring that the firm scales efficiently while maintaining operational excellence
Monitor ing financial performance, analyz ing variances, and implement ing corrective actions as needed
Leverag ing data to identify trends, measur e effectiveness, and optimiz e resource allocation
Ensur ing leadership has real-time visibility into critical metrics and operational challenges