Managing Director, Integrated Intelligence

Real Chemistry•New York, NY

2d•Hybrid

About The Position

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries. Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities. Discover your purpose. Embrace innovation. Experience #LifeatRealChem. At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s the work we do every single day. Our ability to transform healthcare is powered by our blend of scientific expertise, human-centered creativity, next-generation analytics, and AI-enabled tools. Together, we help the world’s leading pharmaceutical and biotech companies navigate complexity, better understand their audiences, and make more impactful business decisions. Our #LifeAtRealChem culture is rooted in our people. We believe we are Best Together, driven by curiosity, committed to excellence, and always evolving. If you’re energized by leading teams, shaping insights that matter, and pushing the boundaries of what social intelligence can do, we’d love to meet you. We are seeking a Managing Director, Integrated Intelligence to lead a large, multi-brand portfolio of digital analytics programs—including social listening, measurement, and audience insights—across multiple therapeutic areas. This role blends strategic account and team leadership, subject-matter expertise, operational rigor, and passion for developing the next generation of analytics talent.

Requirements

10-15+ years in social media analytics, digital analytics, social listening, or related research fields.
Deep expertise with social listening and earned media analysis tools, taxonomies, audience segmentation, and measurement methodologies (i.e, Quid, BrandWatch, Meltwater, StatSocial, Audiense, Pathmatics)
Strong understanding of digital behaviors and motivations of patients, caregivers, and HCPs.
Track record of leading large, complex portfolios in healthcare or regulated industries.
Exceptional communication, storytelling, and client-facing consulting skills.
Demonstrated experience developing and scaling high-performing teams.
Strong operational and financial management capabilities.
Comfort using AI tools to enhance insight development, efficiency, and analysis.

Responsibilities

Lead Client & Portfolio Strategy
Guide multi-brand portfolios encompassing digital analytics, social listening, measurement, and audience insights.
Serve as a senior advisor to Director–C-Suite clients, ensuring strong relationships, high-quality work, and long-term growth.
Design digital analytics and measurement approaches that translate data into clear narratives and actionable recommendations.
Oversee annual planning, KPIs, governance, and reporting structures across all intelligence workstreams.
Ensure insights inform strategy across brand, disease, corporate reputation, and HCP/patient engagement initiatives.
Become a Digital Ecosystem & Stakeholder Expert
Build deep subject-matter expertise across therapeutic areas, understanding how patients, caregivers, and HCPs behave and communicate in the digital ecosystem.
Identify emerging motivations, unmet needs, sentiment trends, and behavioral signals.
Provide internal teams and clients with clear perspectives on HCP and patient lenses to inform strategy and messaging.
Drive Thought Leadership & Innovation
Shape Real Chemistry’s POV on next-generation social intelligence, analytics methodologies, and stakeholder insight approaches.
Develop case studies, frameworks, and thought leadership that elevate the practice’s visibility and impact.
Partner with leadership, innovation, and data engineering/technology teams to develop new research modalities and tools that enhance speed, depth, and sophistication of insights.
Integrate AI tools into workflows to accelerate insight development, streamline analysis, and enhance strategic outputs.
Lead, Inspire, and Develop Your Team
Motivate and galvanize a team of next-generation social listening researchers; foster curiosity, innovation, and excellence.
Mentor and in some cases directly manage Directors, Senior Managers, and Analysts through structured development and coaching.
Manage staffing, capacity planning, work allocation, and career progression.
Build a culture centered on excellence, accountability, collaboration, and continuous improvement.
Ensure Delivery Excellence
Oversee the development of social listening reports, landscapes, stakeholder deep dives, monitoring programs, and measurement deliverables.
Provide guidance on storylines, insights, recommendations, and client-ready narratives.
Strengthen processes, templates, and QA to ensure rigor, accuracy, consistency, and executive-ready storytelling.
Champion the use of AI tools to improve efficiency, analytical depth, and output quality.
Manage Financial & Operational Performance
Lead budgets, forecasting, profitability, and staffing across a large portfolio.
Partner with finance and account teams on pricing, renewals, and quarterly planning.
Drive operational efficiencies, optimize delivery models, and identify opportunities to improve margins without sacrificing quality.
Refine operating structures, processes, and resource plans to support scalability and growth.
Collaborate Across the Organization
Partner with strategy, creative, medical, paid media, account management, and research teams to ensure insights fuel integrated work.
Support new business opportunities through pitches, RFP responses, and capability presentations.

Benefits

Real Chemistry offers a comprehensive benefit program and perks, tailored to your region.
Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future.
Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning.

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