Managing Director, Head of Philippines

The Cigna Group•Normandy, MO

1d•Onsite

About The Position

The job profile for this position is Operations Managing Director, which is a Band 6 Management Career Track Role. The Site Executive Leader will serve as the senior-most leader for our operations in the Philippines, with full accountability for the site’s day-to-day performance, long-term strategic growth, and cultural alignment with U.S. operations. This role has both operational and ambassador responsibilities for establishing a high-performing, culturally connected site while navigating the complexities of local governance, market dynamics, and geopolitical risk. This role will be an expatriate assignment in our new site in the Philippines for 3-4 years. Candidates must be willing to relocate during the assignment.

Requirements

Global Operations Leadership Experience - Proven track record leading large-scale, cross functional operations in a global or regional capacity.
15+ years of leadership, preferably in a call center or service delivery environment or equivalent experience.
Executive level Strategic Acumen - Demonstrated ability to drive long-term strategy and influence enterprise-wide decisions.
Cultural Fluency & External Representation - Experience working across cultures and engaging with external stakeholders.
Expatriate Readiness - Willingness and ability to relocate to Manila, Philippines for 3-4 years.
Operational Excellence & Transformation - Background in building or scaling operations with a focus on performance, cost efficiency, and service delivery.
Proven track record of leading complex, cross-functional teams in international settings.
Deep understanding of U.S. corporate culture and operational models.
Exceptional judgment, autonomy, and problem-solving skills in ambiguous environments.
Experience navigating regulatory and labor environments in foreign markets.

Nice To Haves

Prior experience working in or with the Philippines or other international markets.
General Management experience with exposure to multiple business functions.
Strong government relations experience.

Responsibilities

Oversee all aspects of site operations, ensuring performance, compliance, and employee engagement.
Establish and maintain a strong cultural bridge between the Philippines site and U.S. headquarters.
Drive operational excellence, continuous improvement, and service delivery aligned with enterprise goals.
Lead with autonomy and sound judgment in a time zone-disconnected environment.
Develop and execute long-term strategies for site expansion in partnership with and aligned with the Cigna global capability center strategy, including potential future functions in the Philippines beyond operations.
Act as a General Manager with the foresight and capability to scale operations across multiple business lines.
Build a sustainable leadership pipeline with a long-term goal of transitioning site leadership to a Filipino national.
Serve as the face of the company in the Philippines, representing the organization with government bodies, industry peers, and regulatory agencies.
Monitor and assess geopolitical and regulatory risks; develop mitigation strategies to ensure business continuity.
Influence local industry agendas and contribute to shaping favorable regulatory environments.
Instill and maintain a culture that mirrors the values and expectations of the U.S. organization.
Ensure alignment between local decision-making and broader enterprise strategies.
Foster a sense of belonging and shared purpose across geographically dispersed teams.