Managing Director, Event Hospitality and Premium Experience

NASCAR • Daytona Beach, FL

57d

About The Position

NASCAR is seeking an experienced and dynamic Managing Director of Event Hospitality and Premium Experience to lead the planning, execution, and management of premier hospitality programs and consumer event experiences across the NASCAR schedule. This leadership role oversees all aspects of event logistics and hospitality strategy from venue preparation to creative production ensuring memorable and seamless experiences for guests, partners, and fans. This individual will work cross-functionally with internal departments and external partners, manage complex multi-day event operations, and directly supervise at least one full-time team member and key vendor relationships. The ideal candidate will bring strong leadership, event production, and strategic planning experience to elevate the hospitality experience across all NASCAR events.

Requirements

• Bachelor's degree in a related field and a minimum of ten (10) years of experience in sports, live events, or corporate hospitality; or an equivalent combination of education and experience. Prior exposure to NASCAR or the motorsports industry is a plus.
• Demonstrated success leading teams, managing complex logistics, and driving results under pressure.
• Innovative thinker with a passion for elevating guest experience through thoughtful hospitality design.
• Highly professional interpersonal and written communication skills; able to interface effectively with executives, partners, and high-profile guests.
• Must have the ability to demonstrate a deep understanding of service excellence and a guest-first culture.
• Proficient in Microsoft Office and event management platforms; experience with guest management software is strongly preferred.
• Hospitality-Driven Mindset: A genuine passion for creating memorable guest experiences, rooted in hospitality excellence. Committed to anticipating needs, exceeding expectations, and delivering premium service with care, attention, and authenticity.
• Guest-Centric Approach: Demonstrates empathy and emotional intelligence when engaging with guests, clients, and stakeholders. Always acts as a brand ambassador, ensuring every touchpoint reflects NASCAR's commitment to world-class service and professionalism.
• Service-Oriented Leadership: Leads with a service-first philosophy, empowering teams to prioritize the guest experience in every decision and detail. Models graciousness, responsiveness, and adaptability in high-pressure environments.
• Attention to Detail: Holds a meticulous eye for logistics, aesthetics, and guest comfort, ensuring that every hospitality program is executed to the highest standard.
• Composure Under Pressure: Remains calm, collected, and solution-focused in dynamic, fast-paced event environments; capable of navigating unforeseen challenges while maintaining a positive guest experience.
• Creative Problem Solver: Approaches challenges with creativity and agility, consistently seeking ways to elevate hospitality offerings and improve operational efficiency.
• Self-Motivated and Independent: Able to set priorities, meet deadlines, and manage complex programs with minimal supervision while upholding high standards of accountability and professionalism.
• Team Player with High Emotional Intelligence: Fosters collaboration across departments and with vendor partners; brings a respectful, upbeat, and proactive energy to the team environment.

Nice To Haves

• CMP certification preferred or strong interest in pursuing it.
• Prior exposure to NASCAR or the motorsports industry is a plus.

Responsibilities

• Event Leadership & Execution: Lead planning and on-site execution of NASCAR consumer hospitality, premium fan experiences, and select special events nationwide.
• Operations & Logistics Oversight: Manage all event logistics including: Venue preparation Contract negotiations Vendor and agency management Food & Beverage (F&B) operations Guest services and credentialing Transportation logistics Creative production and event execution
• Cross-Department Collaboration: Liaise with internal teams (e.g., Sales, Marketing, Communications, Competition) to align hospitality programs with broader strategic and brand goals.
• Team & Vendor Leadership: Oversee and develop direct staff while managing a network of vendor and agency partners to ensure seamless delivery of all hospitality programs.
• Manage at least one full-time hospitality staff member, providing mentorship, direction, and performance oversight
• Lead external vendor and agency partners to ensure seamless and high-quality event delivery
• Budgeting & Reporting: Oversee budget creation and management, event timelines, production schedules, and post-event reporting and recaps.
• Corporate Events Support: Support corporate event execution including run-of-show development, script coordination, contractor and talent management, and signage/graphics integration.
• Guest Management Systems: Maintain proficiency in guest management platforms, including event builds, guest list coordination, database updates, and floorplan/diagram development.

Benefits

• We offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Number of Employees: 5,001-10,000 employees