Managing Director, Application Support Manager

BNY Mellon • New York, NY

1d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Managing Director, Application Support Manager to join our Technology Production Services team . This role is located in New York City . In this role, you’ll make an impact in the following ways: Oversees a department that is responsible for delivery of application support that includes maintenance, integration, and implementation of software applications within the organization that align to the proper controls to support the production environment. Drive strategic priorities through expertise in complex cross-platform resiliency initiatives, cyber security incidents, and AI Adoption. Minimize service disruptions and optimize system performance by designing and implementing standard proactive monitoring and automation Develops and sets the strategic direction for Production Services function including processes, governance and supporting technology. Manages relationships with business and technology partners in defining, developing, and implementing solutions that have impact on improving the business. Orchestrates response to facilitate rapid recovery for business-critical incidents or globally significant events, minimizing client impact Manage compliance to key performance indicators (KPI) and service level objectives (SLAs) used to monitor and drive high standards of service delivery Drive continuous improvement initiatives that result in implementation of industry best practices, process improvement, toil reduction, and adoption of new technologies

Requirements

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree preferred.
• 15-20 years of related experience required; experience in the securities or financial services industry is a plus
• Experience in managing application support teams, including maintenance, integration, and implementation of software applications.
• Experience in DevOps, Site Reliability Engineering and ITIL
• Experience in developing and implementing strategic plans for Production Services processes, governance, and supporting technology.
• Experience in managing relationships with business and technology partners to drive solutions that impact the business.
• People leadership experience, with the ability to manage and develop high-performing teams.

Responsibilities

• Oversees a department that is responsible for delivery of application support that includes maintenance, integration, and implementation of software applications within the organization that align to the proper controls to support the production environment.
• Drive strategic priorities through expertise in complex cross-platform resiliency initiatives, cyber security incidents, and AI Adoption.
• Minimize service disruptions and optimize system performance by designing and implementing standard proactive monitoring and automation
• Develops and sets the strategic direction for Production Services function including processes, governance and supporting technology.
• Manages relationships with business and technology partners in defining, developing, and implementing solutions that have impact on improving the business.
• Orchestrates response to facilitate rapid recovery for business-critical incidents or globally significant events, minimizing client impact
• Manage compliance to key performance indicators (KPI) and service level objectives (SLAs) used to monitor and drive high standards of service delivery
• Drive continuous improvement initiatives that result in implementation of industry best practices, process improvement, toil reduction, and adoption of new technologies

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Director