Managing Consultant - ITSM Architect

Guidehouse•Tysons Corner, VA

About The Position

Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow CSDM. Establish architectural goals and plans that meet enterprise service management objectives. Direct and control ITSM solution development with overall responsibility for governance frameworks, integration strategy, and technical staffing. Interface with senior management on strategic architecture decisions. Design and implement ServiceNow ITSM solutions aligned with business requirements and best practices. Lead architecture planning for ITSM modules (Incident, Problem, Change, Knowledge, CMDB). Collaborate with stakeholders to gather requirements and translate them into technical designs. Ensure platform scalability, security, and compliance with organizational standards. Develop integration strategies with third-party systems and enterprise tools. Provide technical leadership and mentorship to ServiceNow developers and administrators. Conduct system health checks and performance tuning. Stay current on ServiceNow releases and recommend upgrades or enhancements.

Requirements

ServiceNow Certified System Administrator (CSA) Certification
ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM) Certification
A Bachelor's Degree is required
A Minimum of FIVE (5) years of ServiceNow platform experience, with a minimum of THREE (3) years in ITSM architecture roles.
Proven track record of designing and implementing ITSM solutions at enterprise scale.
Strong understanding of ITIL processes and frameworks.
Expertise in ServiceNow scripting (JavaScript, Glide API).
Knowledge of integrations (REST, SOAP, MID Server).
Familiarity with CMDB design and data modeling.
Excellent communication and stakeholder management skills.
Ability to lead technical discussions and drive consensus.

Nice To Haves

Advanced ServiceNow certifications (e.g., Certified Application Developer, Certified Technical Architect).
Experience with additional ServiceNow modules (ITOM, HRSD, CSM).
Knowledge of automation and orchestration tools.
Familiarity with Agile methodologies and DevOps practices.
Exposure to cloud platforms (AWS, Azure) and security compliance frameworks.
Experience in multi-instance or global deployments.

Responsibilities

Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and ServiceNow CSDM.
Establish architectural goals and plans that meet enterprise service management objectives.
Direct and control ITSM solution development with overall responsibility for governance frameworks, integration strategy, and technical staffing.
Interface with senior management on strategic architecture decisions.
Design and implement ServiceNow ITSM solutions aligned with business requirements and best practices.
Lead architecture planning for ITSM modules (Incident, Problem, Change, Knowledge, CMDB).
Collaborate with stakeholders to gather requirements and translate them into technical designs.
Ensure platform scalability, security, and compliance with organizational standards.
Develop integration strategies with third-party systems and enterprise tools.
Provide technical leadership and mentorship to ServiceNow developers and administrators.
Conduct system health checks and performance tuning.
Stay current on ServiceNow releases and recommend upgrades or enhancements.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend