Manager
About The Position
On the Go has elevated the dining and retail experience for travelers by bringing together world class hospitality, award-winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine. class hospitality, award winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. An OTG Manager powers daytoday operations and drives operational excellence with every shift! They lead our amazing crew, ensuring service is sharp, high energy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards skyhigh.
Requirements
- Stellar communication skills that keep teams aligned and guests impressed.
- You’re fluent in Microsoft Suite—and it shows.
- Flexibility is your middle name-early mornings, nights, weekends, holidays, even wild weather days… you’re ready.
Nice To Haves
- A hospitality degree is preferred.
- 3–5 years in management, full service restaurants or retail (bonus points for multiunit magic!).
Responsibilities
- Lead daily operations across OTG’s diverse concepts—from retail to QSR to full service—keeping every location running smoothly and efficiently.
- Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
- Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.
- Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
- Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
- Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.
- Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
- Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
