Manager

Rosati's Pizza - Cedar Lake, Hobart, Schererville, Crown Point•Crown Point, IN

About The Position

To succeed as a Manager at Rosati’s Pizza, you must be self-motivated, friendly, and responsible with strong leadership qualities as well as a sense of humility and a willingness to roll up your sleeves to assist your staff whenever needed. You will ensure efficient restaurant operation and maintain high production, productivity, quality, and customer service standards. We will expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have memorable experiences with Rosati’s.

Requirements

Proven customer service experience as a manager
Extensive food and beverage knowledge with the ability to remember and recall ingredients and dishes to inform customers and staff
Strong leadership, communication, motivational and people skills
Acute financial management skills
You must be committed to improvement, both in the operations of your assigned restaurant as well as in your own personal and professional development
Possess the ability to motivate your staff in a positive and creative manner

Responsibilities

Coordinate daily front and back of the house restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Promote the brand in the local community through word-of-mouth and events
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations