Manager

OTG•Philadelphia, PA

20h•Onsite

About The Position

On the Go (OTG) is a company that elevates the dining and retail experience for travelers in North America's busiest airports, operating over 300 unique locations. They focus on world-class hospitality, award-winning dining, and forward-thinking technology, driven by their Crewmembers. OTG's values include Care, Continuous Improvement, Quality, and Teamwork, fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work. The Manager of Operations role is central to the business, responsible for owning the full shift and setting performance standards. This role involves leading and developing teams to ensure seamless, high-energy, and exceptional service in a fast-paced airport environment. Managers balance guest experience, financial results, safety, and quality, making real-time decisions to protect the brand, drive profitability, and cultivate a thriving culture for crewmembers.

Requirements

3–5 years in management, full-service restaurants or retail
Stellar communication skills that keep teams aligned and guests impressed.
Fluent in Microsoft Suite.
Flexibility for early mornings, nights, weekends, holidays, and wild weather days.

Nice To Haves

A hospitality degree is preferred.
Multiunit management experience.

Responsibilities

Lead daily operations across OTG’s diverse concepts—from retail to QSR to full-service—keeping every location running smoothly and efficiently.
Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
Own scheduling and staffing, making sure every shift is fully supported and service stays top tier.
Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
Champion safety, ensuring a hazard free environment and full compliance with OTG policies, workplace laws, and safety standards.
Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.