Financial Services - Technology Consulting - Product Operating Model Transformation - Manager

EY•New York, NY

1d•Hybrid

About The Position

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Financial Services – Technology Consulting – Product Operating Model Transformation – Manager EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team! The opportunity The Product and Experience Design (PxD) Team, as part of the Platforms competency within FSO Technology Consulting, works collaboratively with clients to transform their business through disruptive innovation enablement and transformational design solutions. The team supports our clients in modernizing systems, processes, operating structures and products to enhance business and customer-facing platforms and services to support high performance in a rapidly changing and competitive environment. Our team helps clients sustain competitive advantage and profitability by developing technology strategies, products, and solutions to stay ahead of the rapid pace of change and disruption and supporting the execution of complex transformations. We are looking for an experienced, passionate, results-oriented Product Manager who is a great problem solver with deep and proven experience in delivering products and designing product organizations to market to join our team of digital professionals in our PxD practice. Your key responsibilities The goal is to support our clients to transform their business through product management. As a Product Manager, you will work with multi-discipline feature teams including user experience experts, architects, engineers and others to define and roll out products and services for large global organizations. You will take a user-centric and data-driven approach to product development. You will advocate for the user throughout the product development lifecycle. You can break down and simplify complex processes and touchpoints to deliver exceptional experiences. You are a strategic thinker, can prioritize and define product roadmaps, manage a product backlog, make quick decisions and coordinate the team to release quality products within planned timelines. You understand modern platform structures, cloud architectures, digital platforms and enablers, and data strategy considerations. In addition, you understand and have a perspective on how product and delivery organizations are structured and operate within complex, regulated national and global companies. Outside of client engagements, you have experience with business development activities (e.g. pursuits, proposals) and practice building activities such as mentoring teams and developing/delivering trainings.

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 5 years of progressive, post-baccalaureate work experience. Alternatively, will accept a Master’s degree in Computer Science, Engineering, Information Systems Management, Accounting, Finance, or a related field and 4 years of work experience.
Facilitate discussions with technical, design and business subject-matter resources to document requirements, establish a vision, and articulate alternatives for future state solutions across various domains and channels.
Has set product vision, defined and managed product roadmaps, prioritized and managed the backlog and has led product launches.
Can participate in and drive ideation sessions, standups, sprints and scrums.
Has a specific domain knowledge and understands the dynamics impacting their product such as market trends, technology and regulatory rules.
Experience with successfully managing projects with defined deliverables and budgets. Experience must include budgeting and managing the schedule; client relationship management; communicating strategically around key issues; conflict resolution and consensus building.
Must have a thorough understanding of complex information systems and technology organizations and to be able to work effectively between the application, data infrastructure, operations and security architectural spaces
Proven delivery skills including the ability to scope/size a project; staff a team with the appropriate skill set; provide subject matter direction and guidance to a team; manage communications with the project sponsors and manage the delivery of an engagement workstream.
Requires domestic and regional travel up to 80% to serve client needs.

Responsibilities

Develop product strategies that align with business objectives and account for technology, data and experience design considerations
Define product organization and operating models (e.g. product taxonomy, organizational structure, funding methods, product delivery processes, governance models, decision-making models) that help our clients better allocate funding, prioritize work and drive quality and efficient delivery
Improve portfolio management with product metrics and OKRs that align work to business objectives and increase transparency/traceability of outcomes
Drive technology delivery through defining business requirements (user stories and acceptance criteria), prioritizing backlogs, and creating and maintaining roadmaps
Lead cross-functional teams of designers, engineers and testers through the software development lifecycle (SDLC) from ideation through implementation and deployment
Advocate and operationalize cross-functional best practices such as user testing, functional and regression test automation and alignment to industry/client standards
Utilize prevalent product management tools (e.g. JIRA, Azure DevOps, AhA!, Productboard) to ideate and deliver technology solutions
Utilize product analytics software and frameworks (e.g, Pendo, amplitude, etc.) to derive insights on user behavior, product performance, and value delivery, translating findings into actionable recommendations
Advise on and implement best practices and standards for experience design, agile delivery, technology and data
Operationalize leading technologies including generative AI to improve quality and efficiency throughout the SDLC (e.g. user story definition)
Construct and communicate a compelling story to rally the client around potential changes and associated benefits
Own the desired outcomes defined in client engagements and carry through to implementation
Manage service delivery, identifying future sales opportunities, and supporting practice development activities.
Maintain long-term client relationships and networks and cultivate business development opportunities.
Effectively work with client engagement teams with diverse skills and backgrounds fostering an innovative and inclusive work environment.
Demonstrate understanding of current technology environment and industry trends and provide recommendations for engagement and client service issues.

Benefits

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being.
Excellent training and development opportunities through established programs and on-the-job training
Feedback on your performance that will accelerate your growth

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