Title Manager
About The Position
Project Co-ordination Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints. Review client orders, determine and schedule project deliverables, production milestones, and required tasks. Ensure delivery requirements and objectives are accomplished within agreed time frame s and funding parameters. Manage client order specs, production data, and required elements. Assist in developing detailed project plans that outline timelines, resources, and deliverables. Order Delivery and System Management Oversee the delivery of orders & projects on Iyuno’s systems . Collect client requirements from the Service Delivery Manager , understand and record the detail of every project for the Account management team and Operations team to have confidence in the system records . Rais e PO’s and ICO’s . Maintain detailed system records of client interactions, orders, and project progress . KPI’s and Reporting Provide Service Delivery managers with regular updates on project status, timelines, and any changes or issues that may arise. Prepare and deliver regular status reports to clients and internal stakeholde rs . Billing and Continuous Improvement Resolv e unbilled projects . Ensure timely and accurate invoicing for clients, monitoring accounts receivable to ensure prompt payment. Identify areas for improvement or systemisation in the service delivery process and systems . Implemen t improvements which enhance efficiency and quality.
Responsibilities
- Oversee production process from start to finish
- Identifying and addressing project changes, potential problems and issues
- Fielding client requests and complaints
- Review client orders, determine and schedule project deliverables, production milestones, and required tasks
- Ensure delivery requirements and objectives are accomplished within agreed time frame s and funding parameters
- Manage client order specs, production data, and required elements
- Assist in developing detailed project plans that outline timelines, resources, and deliverables
- Oversee the delivery of orders & projects on Iyuno’s systems
- Collect client requirements from the Service Delivery Manager
- Understand and record the detail of every project for the Account management team and Operations team to have confidence in the system records
- Rais e PO’s and ICO’s
- Maintain detailed system records of client interactions, orders, and project progress
- Provide Service Delivery managers with regular updates on project status, timelines, and any changes or issues that may arise
- Prepare and deliver regular status reports to clients and internal stakeholde rs
- Resolv e unbilled projects
- Ensure timely and accurate invoicing for clients, monitoring accounts receivable to ensure prompt payment
- Identify areas for improvement or systemisation in the service delivery process and systems
- Implemen t improvements which enhance efficiency and quality
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
