Manager for Dog Wellness Business

Scenthound•Austin, TX

7h•$50,000•Remote

About The Position

Lead the Pack at Scenthound Lakeway! As a Scenter Manager , you will be responsible for leading a team of dog bathers & groomers and creating an exceptional customer experience . This is an opportunity to grow with Scenthound Lakeway; we prioritize career development and offer clear advancement opportunities . Who We’re Looking For We are searching for a confident manager who leads with integrity, honesty, and compassion . A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs A proactive, results-driven leader with a passion for sales management Strong interpersonal skills with the ability to motivate a team & connect with customers Membership-based or retail sales experience is a plus What You’ll Do Maintain a knowledgeable team that prioritizes dog wellness and safety Provide leadership, guidance, and mentorship for the Scenter employees Drive employee development through leadership, training, and performance reviews Drive membership sales through health and wellness education Uphold quality standards through hands-on participation, employee audits, and training Promptly and accurately communicate information from upper management to your team Identify when/ where help is needed and provide assistance to keep Scenter on schedule Create an environment conducive to teamwork, open communication, and Scenthound values Manage client expectations; resolve customer concerns Ensure the safety of dogs and team members at all times Adhere to Scenthound sanitary and cleaning practices Why Join Scenthound Lakeway? Competitive pay plus performance bonuses A fast-growing company with career advancement opportunities A supportive, mission-driven team dedicated to dog wellness and safety Ongoing training and professional development Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives to enrich the connection between people and their dogs. We provide membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, & Teeth (S.C.E.N.T.) ensuring they stay clean, healthy and happy. Above all, dog safety is the top priority , and we are committed to creating a safe, stress-free experience for every dog in our care. Work remote temporarily due to COVID-19.

Requirements

Confident manager who leads with integrity, honesty, and compassion
Independent problem solver, adaptable, detail-oriented, and compassionate dog lover
HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs
A proactive, results-driven leader with a passion for sales management
Strong interpersonal skills with the ability to motivate a team & connect with customers

Nice To Haves

Membership-based or retail sales experience

Responsibilities

Maintain a knowledgeable team that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for the Scenter employees
Drive employee development through leadership, training, and performance reviews
Drive membership sales through health and wellness education
Uphold quality standards through hands-on participation, employee audits, and training
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep Scenter on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Manage client expectations; resolve customer concerns
Ensure the safety of dogs and team members at all times
Adhere to Scenthound sanitary and cleaning practices