Manager

OTG • Chicago, IL

23h • Onsite

About The Position

On the Go (OTG) is a company that has enhanced the dining and retail experience for travelers by integrating world-class hospitality, award-winning dining concepts, and innovative technology. With over 300 distinct dining and retail locations across North America's busiest airports, OTG is driven by a commitment to creating exceptional guest experiences, made possible by its dedicated Crewmembers. The company prioritizes its people, investing in teams and fostering growth in a dynamic, fast-paced environment where everyone can thrive. OTG's values—Care, Continuous Improvement, Quality, and Teamwork—guide its interactions with guests and colleagues. The company is dedicated to cultivating an inclusive, safe, and supportive workplace where individuals feel respected, empowered, and encouraged to be their authentic selves.

An OTG Manager is crucial for powering day-to-day operations and ensuring operational excellence with every shift. This role involves leading the crew, maintaining sharp, high-energy, and exceptional service. Managers are responsible for guest satisfaction, budget management, and upholding stringent safety and quality standards.

Requirements

• 3–5 years in management, full-service restaurants or retail.
• Stellar communication skills that keep teams aligned and guests impressed.
• Fluent in Microsoft Suite.
• Flexibility to work early mornings, nights, weekends, holidays, and during wild weather days.

Nice To Haves

• A hospitality degree.
• Experience in multi-unit management.

Responsibilities

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to full-service—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays top-tier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazard-free environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed