Manager

OnePack Hospitality•New Orleans, LA

16d•Onsite

About The Position

Join OPHG, a leading local and independent hospitality group in New Orleans, known for owning, operating, and innovating diverse restaurant concepts. We foster a top-notch employee culture focused on your success. Our proven systems and accountable approach ensure tangible results. We're seeking passionate individuals to be a part of our team and contribute to our unique guest experiences and thriving business models. Your success is our success—we invite you to be a part of it. Great opportunity for a strong AGM looking to grow or a proven restaurant leader! We are looking for a full-service Restaurant Manager to lead all aspects of our polished casual restaurant. You will deliver a high-quality menu and motivate our team members to provide excellent experiences for our guests and team members. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and guest-service standards. To be successful in this role, you’ll need management skills and some experience in both front and back of the house. We want you to know how to oversee the entire restaurant - the "whole" experience for our guests and team members. Create a training culture with high standards, accountability, and human empathy. We’ll expect you to lead by example and uplift our team members during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and guest have the best experiences. Culture is critical to us - we work hard to maintain a positive experience for guests and team member. We have high standards but with teamwork, we lift everyone up, share empathy, and do have fun.

Requirements

Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
Proven customer service experience as a manager
General food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
Familiarity with restaurant management software, like PosiTouch (POS), OpenTable and Restaurant 365
Strong leadership, motivational and people skills
Acute financial management skills
Bachelor's degree in Business Administration or of the Arts; hospitality management or culinary schooling is a plus

Responsibilities

Know the numbers but as why the numbers are the numbers and how to impact them
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior experiences and maximize the guest experience
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts (set and lead daily, weekly, monthly goals)
Appraise team members performance and provide feedback to improve productivity
Estimate future needs for goods, small wares, and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant’s outstanding local neighborhood reputation and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current team members on proper guest service practices
Implement policies and protocols that will maintain future restaurant operations