Manager

SS&C Technologies

52d • Hybrid

About The Position

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: Manager Locations: Stamford, CT | Hybrid Get To Know Us: For more than 35 years, SS&C has developed the technology and services to power our clients’ success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future. Battea-Class Action Services, LLC is seeking a highly motivated person to join a team in the dynamic and detail-oriented field of class action claim filing and recovery. This role involves overseeing operational processes, ensuring client satisfaction, and contributing to the overall success of the company.

Requirements

• Bachelor's degree in Business Administration, Finance, Legal Studies, or a related field.
• 5+ years of experience, preferably within legal services, a claims processing environment, or financial services.
• Strong understanding of class action settlements, claims processing, and the financial services industry is highly desirable.
• Exceptional organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or claims management software.
• Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues.
• Ability to thrive in a fast-paced, deadline-driven environment and manage multiple priorities effectively.
• Demonstrated commitment to client service excellence and a strong work ethic.

Responsibilities

• Oversee the end-to-end class action claim filing process, ensuring accuracy, completeness, and timely submission of client claims.
• Develop and implement efficient operational procedures to streamline workflows and enhance productivity.
• Monitor and analyze team performance metrics, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments, including Client Services, Research, and Technology, to ensure seamless operations and client satisfaction.
• Manage and resolve complex client inquiries and escalated issues with professionalism and a client-centric approach.
• Stay informed of industry trends, regulatory changes, and new class action settlements to ensure compliance and identify new opportunities.
• Participate in strategic planning and contribute to the development of new services and process improvements.
• Conduct regular team meetings, foster a collaborative work environment, and promote professional development.
• Prepare and present reports on team performance, project status, and operational efficiency to senior management.

Benefits

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees