Manager, XB Destinations

Visa•San Francisco, CA

10h•Hybrid

About The Position

The Destination Operations & Publishing Manager owns destination readiness, copy writing and editing, content publishing, offer operations, and day-to-day market execution for Visa Destinations. This role is the operational backbone that ensures every destination launches with the right benefits, content, offers, and assets—on time, on brand, and ready to perform.‑to‑day market execution for Visa Destinations. This role is the operational backbone that ensures every destination launches with the right benefits, content, offers, and assets—on time, on brand, and ready to perform. This individual works market-by-market with XB buddies and destination teams, merchants, and internal stakeholders to operationalize the Visa Destinations acceptance footprint. The role directly supports FY26 OKRs tied to destination expansion, offer publishing velocity, ecosystem engagement, and consistent global execution.‑by‑market with

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor’s degree in Business, Product/Program mgmt., Marketing, Operations, or related field.
Management consulting experience preferred.
4–8 years of experience in operations, content management systems (CMS), web content management, or market enablement roles.
Strong operational rigor and attention to detail.
Experience working with multiple markets or partners simultaneously.
Excellent communication and coordination skills.

Responsibilities

Destination Readiness & Launch Execution:
Own end-to-end destination readiness, from intake through launch.‑to‑end destination readiness, from intake through launch.
Partner with each destination “buddy” and market to ensure benefits, offers, and content meet tiering, brand, and UX standards.
Coordinate launch readiness across content, operations, and technical handoffs.
Content, Redemption & Publishing Operations:
Responsible for Destination copy writing/editing and quality, Design UX, and ensuring offers are correctly structured, documented, and ready for activation.
Owning the publishing processes, SLAs and end-to-end publishing workflow.
Own optimizing redemption processes, and recourse operations.
Manage production calendars, refresh cycles, and prioritization across destinations.
Market & Partner Operations:
Serve as the primary operational point of contact for destination teams.
Drive adherence to the Visa Destinations playbook and operating standards.
Surface risks, gaps, and dependencies early and coordinate resolution.
Business Operations & OKR Support:
Document standard operating procedures (SOP), ensure compliance with PLM and Risk.
OKR planning, tracking, and reporting related to execution and publishing performance.
Contribute to leadership readouts with clear status, risks, and recommendations.