Manager, Workplace Experience & Administration

IHG•Atlanta, GA

4d•$70,000 - $110,000•Onsite

About The Position

Consult with company management, staff, vendors and contractors for the implementation of facilities operations and services including office relocations, reconfigurations, furniture installations, repairs and maintenance as well as building operations, reception, security and conferencing services. Supervise internal and outsourced personnel such as receptionist, porters, construction contractors, engineers, furniture vendors, equipment repairmen, and suppliers.

Requirements

Bachelor’s Degree or technical institute degree/certificate or an equivalent combination of education and work-related experience.
3 to 5 years progressive work-related experience and supervision of contractors and staff associated with facility operations and services, including office relocations, conferencing support, all phases of building maintenance s and furniture systems with demonstrated proficiency and understanding in one or more functions related to the position.
Shares in responsibility for managing capital expenses and operating expenses
Demonstrated proficiency in implementing and supervising moves, repairs and maintenance.
Demonstrated knowledge and understanding of building infrastructure (operating systems including HVAC, UPS, electrical, plumbing, etc.) and single line drawings to effectively interpret and diagnose building issues.
Demonstrated understanding of office furniture systems, videoconferencing systems and A/V systems with a basic knowledge of computer hardware, software and networking systems.
Demonstrated knowledge of OSHA regulations, state and local building codes.
Demonstrates clear, concise, and succinct communication skills, including adapting both verbal and written communication to the needs and level of the user.
Understand building systems to make appropriate decisions affecting the safety, security and productivity of the employees and work environment.
Evaluate the costs, services and performance of various suppliers to ensure delivery of high quality and cost effective services to the organization.

Responsibilities

Oversee front desk / reception, porters, and concierge services including processing company visitors, conference support, and building services.
Oversees support for company-managed events in the conf. center, training center, building lobby, etc. and acts as main point of contact for department.
Coordinates / supports. HLG strategic program events.
Develop maintenance budget and schedules, and implement services in coordination with staff, vendors, and suppliers of facility-related services.
Occupancy planning and administration of space management software.
Consult with company management and staff to determine space usage, requirements, and office design. Create and implement space plans to meet organizational needs.
Manage various projects to include maintenance, relocations, reconfigurations, and construction.
Facilitate employee and equipment moves with Technology Service, and external contractors.
Coordinate and facilitate outsourced services (movers, furniture repairs, maintenance engineers, contractors) and monitor work progress and quality to ensure customer satisfaction.
Develop company facility standards, procedures, policies and processes for inspections, maintenance, and space usage and vendor management. Monitor and report on space usage and availability.
Conduct regular building and furniture inspections. Recommend service providers and oversee repairs, track progress. Conduct building inspections and determine implementation of maintenance projects, services and improvements within budget.
Respond to building emergencies (e.g. medical, fire, weather, theft) to ensure the appropriate course of action is taken to protect the company assets and personnel.
Maintain a consistent, high-quality customer-focused orientation. Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs; tactfully explain why, if service cannot be provided. Respond to individuals in manner and timeframe promised or follow-up to explain status. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions.
Compile and analyze information regarding technical issues related to the overall facility and communicate appropriate course of action to appropriate staff.
Financials: Track capex project spend, purchase orders (POs), invoice approvals, and tracking.
Oversee sublease statements, checks, wires, and P-Card administration.
Administration of Lease Files: Maintain executed leases and subleases, abstracts, contacts, and related documentation.
Communications: Coordinate building communications, facilities management (FM) bulletins, and signage.
Team Calendars & Communications: Maintain team calendars, manage on-call rotation schedules, and support internal team communications.
Office Supplies: Oversee ordering, inventory, and vendor coordination for office supplies.
SharePoint Content Management: Manage and maintain workplace SharePoint site (content, ensuring accuracy, organization, and accessibility).