Manager, Workplace Design & Services

Storr Office Environments•Raleigh, NC

16d

About The Position

The Manager, Workplace Design & Services is a senior leadership role that blends design thinking, client strategy, and people leadership. This position is ideal for an Interior Design professional or design-forward leader who enjoys shaping workplace experiences, strengthening client relationships, and leading high-performing teams. In this role, you'll oversee the strategic growth and delivery of Storr's Workplace Design & Services offering-ensuring exceptional client experiences, thoughtful service expansion, and strong operational execution. You'll partner closely with clients, designers, and internal leaders to align design intent with long-term workplace solutions.

Requirements

Bachelor's degree in Interior Design or Business Administration (FIDER-accredited program preferred)
5-8 years of progressive leadership and management experience
Minimum of 8 years combined experience in commercial interior design, project management, and/or furniture industry services
Strong ability to connect design vision with business outcomes
Confident communicator who can lead conversations with clients, designers, and executives

Nice To Haves

Design-literate leader who understands workplace strategy and commercial interiors
Strong organizational, analytical, and follow-through skills
Ability to read plans, scales, and installation drawings
Proven ability to build consensus and lead cross-functional teams
Creative problem-solver with a practical, solutions-oriented mindset

Responsibilities

Lead executive-level client relationships and conduct strategic Executive Reviews with key accounts
Partner with clients to expand workplace services through thoughtful, design-informed solutions
Ensure overall client satisfaction through proactive relationship management and service excellence
Create and execute the annual Workplace Design & Services Business Plan and Sales Forecast
Develop customer-specific Account Plans aligned with client goals and workplace strategy
Identify opportunities to expand services, improve efficiencies, and drive profitable growth
Lead, coach, and develop Project Coordinators, Customer Account Managers, and Customer Service Representatives
Foster a collaborative, design-forward team culture that supports growth and engagement
Conduct regular performance check-ins and bi-annual development conversations
Provide procedural leadership to ensure consistent, high-quality service delivery
Champion continuous improvement across processes, systems, and team workflows
Serve as a liaison between the design team, operations, sales, and executive leadership
Maintain strong customer satisfaction metrics, including survey scores and client scorecards
Lead departmental customer satisfaction initiatives and quarterly bonus goals
Reinforce Storr's service standards, including adherence to the Sundown Rule