Manager, Workforce Planning

Walmart • Bentonville, AR

2d • $80,000 - $155,000

About The Position

The Workforce Management Forecasting Leader is responsible for strategic workforce planning across a 3–18 month horizon, driving accurate volume and staffing forecasts for back-office and contact center operations. This role partners cross-functionally to model demand, inform financial and operational decisions, and implement WFM solutions that enable scalable, data-driven workforce strategies. The team leads enterprise workforce forecasting and planning efforts that directly influence operational readiness and financial performance. Working closely with Business Development, Product, Operations, and Finance, this role ensures staffing strategies align with growth initiatives, seasonal demand, and evolving business priorities.

Requirements

• Workforce Management experience with deep expertise in forecasting and staffing models.
• Hands-on experience with IEX/NICE WFM platforms.
• Strong analytical skills with experience in long-range planning, scenario modeling, and risk assessment.
• Proven ability to lead cross-functional initiatives and communicate insights effectively to senior leadership.
• Experience delivering training, supporting change management efforts, and documenting assumptions clearly.
• Bachelor’s degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 2 years’ experience in data management, business analytics, statistics, or related area OR 4 years’ experience in data analysis, statistics, computer science, or related area.

Nice To Haves

• Master's degree in in Analytics, Statistics, Computer Science, Mathematics or related field
• Project Management Certification
• Six Sigma certification

Responsibilities

• Develop and maintain volume, workload, and AHT forecasts across call, chat, email, and back-office functions.
• Build shrinkage assumptions, seasonality models, and event-based forecasts to support monthly and quarterly outlooks.
• Conduct scenario planning, sensitivity analysis, and campaign/product impact modeling.
• Track forecast accuracy and continuously refine assumptions and methodologies.
• Lead WFM system initiatives (IEX/NICE), including implementation support, troubleshooting, vendor coordination, and end-user training.

Benefits

• At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager