Manager Work Management - Power Generation

NiSource•Columbus, OH

21h

About The Position

Leads a team managing all applicable operations work and provides critical support for state operations execution. Direct reports include scheduling leaders and/or team leaders with staff providing assigning/dispatching, clerical and administrative work management support. Responsibilities include oversight of work management activities including scheduling, assigning, work prep, emergency response, incident management, operations, system operations, substation, and construction. Ensures effective scheduling, prioritization, and assignment of operations work, manages customer programs and QA/QC efforts within the department to meet compliance dates and provide exceptional customer service. Develop and maintain close partnerships between key organizations to drive successful outcomes. Sustain joint accountability and shared metrics with these key business partners to ensure alignment between organizations. Driving for results, leading change, and strategic thinking will be crucial for success. Provide strong and inclusive leadership in a manner that engages and empowers employees, establishes a culture of trust and accountability, and creates a strong pipeline of talent.

Requirements

Bachelor's Degree or equivalent work experience
Prior supervisory experience
Demonstrated ability to work collaboratively with peers and build strong collaborative partnerships
Ability to facilitate consensus across multiple teams
Working knowledge of PC applications
Demonstrated sense of urgency and ability to drive execution
Ability to lead teams through significant change
Proven ability to build organizational talent and create highly successful teams
Excellent oral and written communication skills
Ability to travel up to 25% of the time
Authorized to work in the United States without requiring sponsorship

Nice To Haves

Working knowledge of operations systems (i.e., DIS, CIS, WMS, Maximo, NiFast, ARCOS, Ventyx, MDT, WLRS, Workbrain, Greenroads, etc.)
Minimum of 5 years of leadership experience
Minimum of 5 years of operations experience

Responsibilities

Lead and provide direction for overall execution of NiSource corporate vision and objectives
Support change within the organization to accomplish corporate goals, realize cost savings and implement process improvements
Accountable for oversight of effective scheduling of a mobile workforce
Ensure compliance with all applicable state and regulatory requirements
Provide visible, active and calm leadership during critical events.
Collaborate with other leaders during incidents to ensure business continuity and exceptional response.
Perform ICS role as established by NiSource.
Drive accountability for compliance across all NiSource states
Collaborate, drive consistency, and communicate with business partners on key strategic and operational matters
Set expectations to build and maintain close partnerships with operations and planning teams to ensure success
Provide effective communication, motivation, guidance, training, and knowledge to your team
Manage financial and departmental targets
Identify, implement, and use technology for managing work
Develop and implement plans to ensure elevated customer satisfaction levels
Create a culture of open minded and change driven leaders
Build a pipeline of talent through growth and development of leaders
Other duties as assigned